Retail spaces and supply chains cover vast areas so the potential for disruption is high. The butterfly effect is in force, where small incidents can influence supply chains and the ability to provide essential goods as services. There are other threats such as major incidents, extreme weather, safety & security issues, or product recalls – which involve many stakeholders, employees, shareholders, public executives – and many compliance issues. Noggin enables retailers to manage disruption at all levels, to see operational risk before it happens, have visibility over all types of hazard and respond faster and more effectively to minimize costs and improve customer experiences.
A large retailer with thousands of retail sites and many different divisions uses Noggin for incident recording and notifications, particularly around security and risk incidents. The implementation has automated SMS, email and voice notifications across all business divisions and brands. The system applies Noggin workflows to complex business rules to notify stakeholders in different divisions and levels of the organization via different means.