Benefits of Digitising Critical Event Management Practices in 2022
2021 might be coming to an end. But critical events, a catch-all term for disruptive incidents and emergencies, are likely to increase in the new year. High on the list of protective measures agencies should take is digitising their critical event management practices.
What does digitising critical event management practices entail?
For starters, critical event management efficiently aligns inter-departmental resources to respond to emergencies, by improving inter-departmental (or multi-stakeholder) coordination and communication flows, integrating necessary processes, and enhancing post-hoc reporting and analysis.
The benefits of such an approach are manifold. A critical event might spring up in one line of the business, but rarely does it stay put.
The damage tends to spill over – and spill over quickly. When that happens, individual departments and agencies are often powerless to address the damage.
That happens even when individual units have invested heavily in advanced technologies. Most times, the operative systems (and the data they hold) do not inter-operate.
Other business benefits of digitising critical event management practices include greater operational efficiency (from fewer system and process redundancies), reduced costs, and better situational awareness as well as response visibility.
Capabilities to consider when digitising critical event management practices
The remaining question is how? Here, digital critical event management solutions come in handy. These are software solutions and related services designed to manage an institution’s preparation, response, and recovery from events that impact continuity, operations, and safety.
But not just high-impact events. Critical event management solutions can help agencies handle lower-impact events, too. Agencies will then be able to turn around and use the same tools to manage routine, smaller issues as they do to manage large-scale emergencies.
Within the software market, what innovative capabilities to look out for? Consider the following:
- Incident response plans and checklists. Best-practice libraries come included so agencies can easily create crisis strategies and action plans for different types of events that define the required strategy, action items, completion time targets, and people involved.
- Critical infrastructure protection. Innovative solutions keep up with the escalating risk to key assets, assessing those risks in advance and monitoring critical facilities throughout the emergency response process.
- Welfare checks. The solutions enable organisations and agencies to send welfare check messages to their event response personnel or any other type of contact. Organisations can easily collect their replies to identify who needs assistance and prioritise follow-up actions.
- Crisis communications. These single systems help agencies manage complex communications, centralising, approving, and standardising their crisis response. These solutions provide effective communication pathways for all aspects of incident management.
- Emergency management. These tools provided all that is needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS, and other national standards. They keep the whole team following the same plans, communicating on the same platform, and viewing the same operating picture – from any place or device.
- Incident and resource mapping. Comes equipped with powerful mapping tools to create multilayers maps, integrating both external feeds and any information housed within the platform.
- Operational cycle management. These systems support the battle rhythm of response operations, understanding and tracking reporting periods.
- Community lifeline monitoring. These systems provide executive-level insight into safety threats to the public and to staff, by regularly assessing community lifelines.
Finally, exiting 2020, many agencies hoped the worst was behind them. Then 2021 came along.
Now, 2022 augurs much of the same, possibly worse. Digitising critical event management practices, as such, becomes an imperative. For more on the benefits and relevant capabilities, download our guide to critical event management.