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Guiding Principles for Recommending Safety & Security Technology to Your Clients

Posted by Gunnar Habitz on Nov 26, 2019 1:29:27 PM
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Identifying safety and security threats and their consequences to your clients is a key task for boutique consultancies and larger advisory firms, alike. But the safety and security technology market is growing nearly as fast as the underlying safety and protective security issues those solutions seek to address. How then to know which software solutions to recommend and how to implement them once they’ve been chosen? 

First, what not to choose: discrete point solutions. In point solutions, clients get applications that only provide the information and tools necessary to address discrete safety and security issues. Given the interrelated nature of safety and security risk, though, an integrated safety and security platform proves more suitable to break down (inevitable) siloes and more effectively manage incidents, risks, and hazards than separate solutions. Consultants should be able to recommend the right integrated solutions to business decision makers.

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For starters, an integrated solution greatly facilitates the first task of consulting, which is assessing risk – for your clients, safety and security poses a significant operational risk, as safety and security incidents have massive spill-over effects to all segments of the business.

Nevertheless, most (point) security management solutions on the market don’t treat every aspect of security, including risks and hazards. Conversely, (point) safety management solutions often don’t provide much more than analytics. The result of both is that during incidents, senior leaders are unable to easily relate incident data to underlying risks, which compromises decision making.

On the other hand, the right integrated safety and security management system will enable the cross-listing of hazard information, including people, assets, and risk data with the resulting incident. This capability lets teams relate incidents, risks, and hazards to their organisation’s structures, buildings, sites, equipment, materials, and other assets. This ability provides managers the requisite history and intelligence they need to trigger necessary changes and more easily identify where risk controls have failed to achieve desired outcomes.

In addition, a flexible safety and security platform will conduct facility and event risk and threat assessments, as well as track post-assessment security controls and risk-mitigation actions. Risk and control functionality also enable the recording of any kind of risk or control, using flexible types, forms, and fields, as well as providing support for multiple types of risk matrices and scoring methods.

So, what’s next? Risks are identified and documented, so that incident response becomes more efficient. But an integrated safety and security technology solution can bring even more efficiencies to incident management. For instance, the system in question eases the incident management burden on frontline workers like dispatchers by enabling planned, controlled, and automated incident response to any situation, no matter the incident. Robust workflows, in particular, automate, guide users through, and/or enforce business process through a designed series of tasks or actions with a logical flow, decision point, and outcome.

Automatic tasking and dispatching of staff also make incident response more efficient – so too does the ability to assign actions to individual roles manually or automatically, according to the incident in question. Finally, the technology also integrates with existing PSIM and SOAR platforms (among other systems), important for security teams, in particular.

Team collaboration during a response is another means of driving efficiency and increasing the speed of the response. How can integrated safety and security software help, here? The technology enables better team collaboration and information sharing with in-built communications for email, SMS, broadcasts, alerts, reminders, and app notifications.

What’s more, the right integrated safety and security management platform helps protect all your client’s assets, physical and human. A leading solution enables safety and security teams to visualize the location of incidents, risks, people, and other assets using fully integrated mapping features – situational awareness dashboards for monitoring operations, facilities, and people do, as well.

So, what have we learned? Recommending the right technology solution extends the scope of your advisory services from tackling a discrete pain point to implementing an end-to-end solution to help your client stay safe and secure. Given the breadth of its offering, integrated safety and security management platform, Noggin 2.0, offers such a solution. And the Noggin Partnership Program offers the best way for consultants and system integrators to help their clients manage disruptions, smarter.

To learn more about the Noggin Partnership Program, reach out to us at partners@noggin.io.

 

 

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Topics: Noggin Partners, Partner Newsletter


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