The Crown agency in charge of housing services in New Zealand, Housing New Zealand (HNZ) has been around since the early 2000s.
Relative youth aside, HNZ has a pretty broad mandate. Specifically, the agency discharges the government’s public housing strategy. That means HNZ is directly responsible for building, acquiring, redeveloping, and maintaining the country’s stock of social, affordable, and transitional housing: some 63,000 properties and growing.
Also, more than 184,000 people live in HNZ-managed homes. And the agency itself employs roughly 1,800 full-time workers.
Like every other organization in the country, HNZ had to adjust to the passage of the Health and Safety at Work Act (HSWA). Passed in reaction to the Pike River Mine explosion in 2010, the HSWA completely overhauled New Zealand’s occupational health and safety system.
What would the changes mean to an agency like HNZ? Well, as the deadline approached for implementing the new regulations, HNZ had to reconsider its health and safety technology suite.
At the time, different pockets within HNZ were using their own, distinct legacy systems, which weren’t purpose-built for compliance with the new legislation. Processes and procedures remained un-standardized, and multiple, often inconsistent, reporting methodologies proliferated.
What’s more, the user experience on many of these legacy systems left a lot to be desired. Just reporting on hazards was incredibly difficult. Often the systems weren’t mobile accessible, meaning there could be a time lag between when an event happened and when it got reported. To top it off, HNZ was incurring high administrative costs to manage all of its legacy systems, while many users compiled manual reports anyway.
In preparation for HSWA, HNZ would need to find a simpler, more transparent way to disseminate information across the agency. The agency would need a new technology solution.
Where did HNZ turn? To find out what happened next, download our customer success story.
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