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How to Prepare Your Clients for Cyber Security Incidents

Posted by The Brain on Feb 23, 2021 2:43:53 PM

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In the age of COVID-19, cyber security incidents are on the rise. Last year saw a 400 percent increase in cyber attacks, with a staggering 80 percent of companies reporting an annual increase.

Of course, cyber risk was worsening before the pandemic, too. Insider threats alone jumped by 47 percent between 2018 and 2020. The question now is what’s your client’s plan to respond to cyber security incidents? Too much else on their plate? Here’s what your clients need to know to get prepared.

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Challenges to effectively responding to cyber security incidents

First the challenges. Ensuring that your client’s systems and people can detect, understand, and, most importantly, respond to cyber incidents involves creating and deploying structured methodologies to efficiently handle cyber security incidents, breaches, and threats. That’s not so simple. And even though alert fatigue is real, the sharp rise in cyber security incidents is only one complicating factor.

Your client’s information management processes are likely to be at issue, as well – that’s even if you’ve worked hand in glove to develop a best-practice cyber Incident Response Plan (IRP). Indeed, information management has long been cited as one of the starkest challenges to effective cyber incident response and management, as it has been to crisis response and management more broadly.

These systemic challenges only worsen when responding to cyber security incidents, though. Why? Well, requests might require novel approaches, integration of disparate data sources, including contributing information systems, and a wide variety of other inputs. This isn’t easy when your client’s teams, especially their IT Security, are segmented.  

What tends to happen, then, is pertinent cyber security incident data isn’t made available to decision makers, whether your client’s Incident Response or its C-suite.

Or, when data is available, it’s strewn across countless emails, making it extremely difficult for decision makers to task effectively throughout the lifecycle of the cyber incident.

Digital technology to help improve your client’s response to cyber security incidents

What can help, instead, is a flexible, configurable, digital solution that enables your clients to better plan and manage all information, operations, and communications related to their cyber security incidents.

Such a solution would capture and consume information from multiple sources, including reports, logs, communications, forms, assets, and maps, providing a real-time common operating picture of the task or operation at hand.

Leveraging powerful, yet easy-to-set-up workflows, the user-friendly solution would control and automate management processes and standard operating procedures, keeping the right stakeholders informed across multiple communications mediums. Analytics and reporting tools would also ensure that your client’s decision-makers have the correct information in the best available format, when they need it. Add to that, the solution would track tasks to ensure that the right actions are taken and followed through, helping your clients to assign, manage, and track resources.

Closing out cyber security incidents needs to be a client priority, as well. Consumer privacy statutes, like GDPR, impose stringent, timely notification requirements in the case of a data breach. If you haven’t updated your client’s cyber IRP to those requirements, download our Playbook for Developing a GDPR Incident Response Plan to help get them started.

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Topics: Noggin Partners, Partner Newsletter

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