The Noggin Blog

crisis-management

What is Operational Resilience? And why are industry regulators interested?

Posted by The Brain on Apr 6, 2021 2:11:19 PM

So, what is operational resilience?

At its most basic, operational resilience is simply your business’ ability to adapt to (remain resilient during) times of uncertainty and stress.

Operational resilience initiatives expand upon the traditional complement of business continuity management programs, focusing on the impacts, connected risk appetite, and tolerance levels for disruption of product or service delivery to internal and external stakeholders. Sounds pretty prosaic when you put it like that. So, why are regulators interested? 

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Topics: Crisis Management, Enterprise Resilience, Crisis Newsletter

What’s the Role of Crisis Management in Securing Key Assets?

Posted by The Brain on Mar 2, 2021 5:01:46 PM

In the aftermath of the US Capitol attacks, critics dissected the security response – a failure to predict leading to a sluggish, reactive response. And that’s often how we review incidents of civil unrest, through the prism of security operations. But we might be missing something crucial by this limited focus – namely the role of crisis management in securing key assets. 

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Topics: Crisis Management, Critical Issues Management, Crisis Plans, Crisis Planning, Crisis Newsletter

How to Plan for the Bomb Threat to Schools and Other Organisations

Posted by The Brain on Feb 2, 2021 2:48:09 PM

It was mere months ago that a bomb threat gripped Australian schools. But already, educational institutions and other organisations might be forgetting the lessons.

While those threats turned out to be hoaxes, the risk remains real. How to prepare your organisation? 

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Topics: Crisis Management, Crisis Planning, Crisis Newsletter

Updating Your Data Breach Response Plan to the Age of COVID

Posted by The Brain on Nov 3, 2020 5:05:08 PM

Remote work has taken off since the start of the pandemic, and so has the cyber threat. Already in March, online attacks had shot up six times their February levels. As we now know, that surge would only accelerate – to dire consequences for businesses already struggling to respond to COVID-19.

What can organisations do to respond to the crisis threat? These crisis planning practices will help. 

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Topics: Crisis Management, Crisis Planning

Are Your Clients Exercising Their Crisis Response Plans?

Posted by The Brain on Sep 29, 2020 3:37:03 PM

Most businesses entered the coronavirus crisis with a false sense of confidence in how prepared they were to handle a major crisis. Sure, they might have learned better. But how long will those lessons stick? A good way to tell is by figuring out whether and how often your clients are exercising their crisis response plans and scenarios. 

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Topics: Crisis Management, Crisis Planning, Partner Newsletter

So, What’s the Goal of Business Recovery, Anyway?

Posted by The Brain on Aug 3, 2020 10:13:02 AM

The reopening of the world’s economies from COVID-19-induced shutdown is happening at different paces. It continues apace in some areas that have contained community spread. In others, the emergence of new hot zones has caused a fresh wave of mandated business closures. Suffice it to say: after months of disruption, businesses are understandably eager to go back to normal as part of the recovery process. The question remains, though, have those businesses prepared themselves to resume operations at pre-crisis levels, especially in a public health environment marked by uncertainty?

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Topics: Crisis Management, Business Continuity

How to Teach Your Clients to Take a Dynamic Approach to Crisis Management Planning

Posted by James BW on Jun 23, 2020 5:10:20 PM

Ensuring compliance with regulatory requirements is critical to your client’s business. But crisis and business continuity planning – often mandated by law – shouldn’t be a box-ticking exercise. Unfortunately, too many of your clients fall into the trap. What risks do they face treating crisis preparedness as a compliance-first practice? 

First things first: regulatory mandates following crises are ubiquitous – that’s been the case far before the onset of the COVID-19 crisis. In the U.S., for instance, employers with more than ten workers must have written emergency action plans that specify what workers and others at the workplace should do in the event of an emergency.

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Topics: Crisis Management, Crisis Planning, Noggin Partners, Partner Newsletter

How to Develop a Crisis Plan for Back to Work

Posted by The Brain on Jun 2, 2020 4:07:21 PM

The scale of the COVID-19 disruption to what had long been normal working arrangements has been unprecedented. Take remote work: an early April 2020 MIT survey revealed that nearly a third of all workers in the U.S. who had been employed the month before were working from home, up from five percent in 2017.

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Topics: Crisis Management, Crisis Newsletter, Epidemic Response Module

The Benefits of Business Continuity Software That Scales with Crisis

Posted by The Brain on May 5, 2020 11:49:01 AM

Early numbers from the COVID-19 response reveal long-simmering challenges in ensuring business continuity for most organizations. In one employer survey, only 37 percent of respondents said that they had the right technology in place for employees to conduct critical business operations from home in the event of an emergency. 

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Topics: Crisis Management, Business Continuity, Crisis Newsletter

Managing the Coronavirus Impact on Healthcare Supply Chains

Posted by The Brain on Apr 29, 2020 12:21:52 PM

We’ve all seen the stories. The rapid spread of the coronavirus has caused demand spikes for personal protective equipment (PPE), with healthcare workers in areas hardest hit by the spread of the virus reporting alarming shortages of PPE like masks, gowns, and shields.

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Topics: Emergency Management, Crisis Management, Healthcare, Epidemic Response Module

Why Your Healthcare COVID-19 Response Needs HICS: Hospital Incident Command System

Posted by The Brain on Apr 29, 2020 11:57:38 AM

At this point, the majority of people who get COVID-19 only experience mild symptoms. But one in six become seriously ill, according to the World Health Organization. Throughout the entirety of the crisis, those numbers have carried serious implications for the healthcare COVID-19 response, as the resultant severe disease has caused hospitalization, even admission to an intensive care unit for weekslong stints.

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Topics: Emergency Management, Crisis Management, Healthcare, Epidemic Response Module

Planning to Maintain Duty of Care during a Public Health Crisis

Posted by The Brain on Mar 12, 2020 4:03:30 AM

 

With a surge of coronavirus cases around the world, new reports of workplace closures due to fear of exposure are emerging outside of coronavirus-epicenter, China, and outbreak hotspots like Hong Kong, South Korea, and Italy.

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Topics: Crisis Management, Work Health Safety, Crisis Planning, Safety Management, Safety Newsletter

Six Crisis Management Measures You Should Take to Mitigate the Impact of the Coronavirus to Your Business

Posted by The Brain on Mar 5, 2020 3:56:58 AM

 

For those of us that had forgotten, the outbreak and spread of the coronavirus (COVID-19) to multiple continents should remind us that the risk of a critical global health incident must be factored into crisis and business continuity planning – and not just for companies with exposed supply chains.

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Topics: Crisis Management, Business Continuity, Crisis Planning, Crisis Newsletter

How to Prepare for the Coronavirus Risk to Exposed Supply Chains

Posted by The Brain on Mar 4, 2020 5:57:26 AM

 

The risk of the novel coronavirus to global supply chains is significant, experts say. And it’s easy to see why. For one, there is no historical precedent for the potential impact of the coronavirus on increasingly complex, global supply chains.

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Topics: Risk Management, Emergency Management, Crisis Management, Crisis Planning, Safety Management, Epidemic Response Module

Epidemic Response Module for the Novel Coronavirus Now Free for Your Clients

Posted by Gunnar Habitz on Feb 26, 2020 8:45:08 AM

 

Social impact is an important driver of what we do here at Noggin. Our software platform helped organisations respond to the historic 2019/2020 bushfires. And that was before the outbreak of the novel coronavirus, which is impacting our customers, as well, especially healthcare agencies at the frontline of the epidemic response.

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Topics: Crisis Management, Emergency Response, Partner Newsletter

What Actions Should You Take to Respond Better to Public Health Crises

Posted by The Brain on Feb 20, 2020 5:08:06 AM

 

As of mid-February, over 64,000 cases of the novel coronavirus (COVID-19) have been reported, with wartime measures increasingly becoming the norm throughout mainland China. The reach of the coronavirus, however, is global. The World Health Organization (WHO) has already declared a public health emergency of international concern.

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Topics: Emergency Management, Crisis Management, Emergency Response, Crisis Planning, Emergency Management Newsletter

What Political Leaders Shouldn’t Do During a Disaster

Posted by The Brain on Jan 22, 2020 5:22:30 AM

The custom of political leaders showing up in disaster zones is relatively modern. Formerly, disaster response proceeded with little input from federal agencies (generally) and heads of government (specifically). Instead, they were almost entirely state and local government as well as non-governmental agency interventions.

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Topics: Crisis Management, Government, Noggin Crisis, Critical Issues Management

Severe Weather Emergency Planning: What business leaders need to do in 2020

Posted by The Brain on Jan 10, 2020 4:04:08 AM

 

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Topics: Crisis Management, Emergency Response, Crisis Plans, Crisis Planning, Crisis Newsletter

Remember, the Public Needs Certainty from Crisis Communications

Posted by The Brain on Dec 20, 2019 3:53:29 AM

 

In this modern, heavily mediatized age, we’ve become painfully familiar with the most common, crisis communications gaffes: the public announcements that are quickly back tracked; the press conferences more notable for the (mis)behavior of officials than the content of the statements made; and the live interviews of angry families deriding a lack of candor and communication from officials.

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Topics: Crisis Management, Noggin Crisis, Crisis Plans

What to Consider When Purchasing Crisis Management Software

Posted by The Brain on Dec 4, 2019 3:18:23 PM

 

Nowadays, firms can expect some form of value-destroying corporate crisis at least twice a decade. And even those numbers might be too optimistic. In fact, a 2018 Forrester survey found that a full 100 percent of companies experienced a critical event in the last two years. Many dealt with multiple.

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Topics: Crisis Management, Crisis Planning, Crisis Newsletter

The Limits of Compliance-Driven Crisis Management Planning: And how to take a dynamic approach to crisis management planning

Posted by The Brain on Nov 7, 2019 3:19:12 AM

 

Ensuring compliance with regulatory requirements is critical to your business. But crisis and business continuity planning – often mandated by law – shouldn’t be a box-ticking exercise. Unfortunately, too many firms fall into the trap. What risks do those companies face treating crisis preparedness as a compliance-first practice?

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Topics: Crisis Management, Crisis Planning, Crisis Newsletter

The Changing Risk Profile in the Education Sector

Posted by The Brain on Nov 1, 2019 4:11:08 AM

 

Today’s education sector is confronting a sharp uptick in risk and uncertainty. In turn, the practice of risk management is becoming foundational to the way schools, districts, and campuses operate, as effective risk management comes to be seen as a better way not only to identify and manage risks, but also to promote quality, continuity, and accountability.

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Topics: Risk Management, Crisis Management, Education, Education and Schools, Integrated Safety and Security

How to Ensure Clients Implement Your Crisis Plans

Posted by Gunnar Habitz on Oct 29, 2019 6:50:56 AM

 

Eighty-four percent of organisations have a crisis management plan in place according to Deloitte’s global crisis survey, “Stronger, fitter, better.” Unfortunately, they don’t test those plans regularly.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Crisis Planning, Partner Newsletter

This Hurricane Season Read up on the Incident Command System

Posted by The Brain on Oct 3, 2019 1:34:42 AM

 

Just last month, Hurricane Dorian cut a destructive path through the Bahamas. As a historic category-5 hurricane, the storm leveled the Abaco Islands, leaving a rising death toll of 53 with more than 1,000 people missing.

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Topics: Crisis Management, Emergency Management Newsletter, Crisis Newsletter

What happened at the Noggin User Conference 2019

Posted by The Brain on Sep 20, 2019 6:30:43 AM

 

As many of you know, we decided, after a short sabbatical, to revive our User Conference initiative, so as to share best practices in safety and security management that we’ve learned over time, best practices which have also informed the development of our next-generation product, Noggin 2.0.

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Topics: Emergency Management, Crisis Management, Security Management, Conferences & Events, Safety Management, 2019 Noggin User Conference

Helpful Strategies to Mitigate the Effects of Crisis Decision Derailers

Posted by The Brain on Sep 5, 2019 2:05:39 AM

 

Decision making is hard in any context – never more difficult than during a crisis, when stress impairs decision making most severely. Crisis teams and their leaders understand this all too well.

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Topics: Crisis Management

How to Strengthen Oversight of Disruptive Risks

Posted by The Brain on Aug 8, 2019 3:14:02 AM

 

Boards of Directors have weighed in. A staggering 60 percent of them believe that disruptive risks are “much more important” today than they were five years ago.

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Topics: Crisis Management

Join Noggin at the 2019 National Homeland Security Conference

Posted by The Brain on Jun 12, 2019 2:30:51 AM

 

The premier, comprehensive homeland security event in the nation, the 2019 National Homeland Security Conference brings together an impressive array of homeland security professionals. 

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Topics: Crisis Management, Incident Management, Security Management, Conferences & Events, Emergency Response

Best-practice Tips to Lead Your Crisis Management Team

Posted by The Brain on Jun 6, 2019 12:49:59 AM

 

When crises strike, leaders convene crisis management teams comprised of internal experts. You know, senior managers with the requisite professional and technical expertise to deal with the critical event at hand.

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Topics: Crisis Management, Critical Issues Management, Crisis Planning

The Case for Unifying Security, Crisis, and Business Continuity Management

Posted by The Brain on May 2, 2019 12:56:20 AM

 

Take a look at the figures. Eighteen percent of all violent crimes occur in the workplace. Victim deaths are especially high in retail.

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Topics: Crisis Management, Business Continuity, Security Management, Crisis Planning

Essential Crisis Management System Features for the Crisis Management Lifecycle

Posted by The Brain on Apr 4, 2019 2:30:00 AM

 

Crisis can happen at any time, arising from a single devastating event or a series of unattended issues. Either way it comes about, crisis, once underway, presents a serious threat to a business’s core objectives, reputation – even its viability.

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Topics: Crisis Management

Look Out! Here comes Critical Event Management.

Posted by James BW on Mar 30, 2019 3:11:53 AM

 

Everywhere you turn, disruptive critical events are in the news – so too, the companies they affect. Just look at the Forrester report, Take A Unified Approach To Critical Event Management: the study finds that 100 percent – yes, you read that right – of companies surveyed had experienced a critical event in the last two years. That’s not even the full extent of it. Many of those companies actually dealt with multiple incidents during that time frame: the average was four, discrete critical events in a two-year period.

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Topics: Crisis Management, Incident Management, Critical Issues Management, Crisis Plans, Crisis Planning

After the Christchurch Shootings: A resource for protecting houses of worship

Posted by The Brain on Mar 28, 2019 3:43:59 AM

 

By now, we know the grizzly details of the March 15 terror attacks at the Al Noor Mosque and Linwood Islamic Centre in Christchurch, the deadliest mass shooting incident in New Zealand history. All told, fifty people were killed, and scores injured at the hands of a self-described white supremacist.

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Topics: Crisis Management, Public Safety, Security Management, Critical Issues Management, Crisis Plans

Noggin Breakfast Seminars Come to Brisbane, Perth, and Wellington

Posted by The Brain on Mar 27, 2019 3:43:24 AM

 

A run-through of what happened

How prepared are organizations to tackle critical issues and major crises? That’s the question we at Noggin and our partner Deloitte have been posing to invited guests in our inaugural series of breakfast seminars, exploring the theme of overconfidence and crisis preparedness.

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Topics: Emergency Management, Crisis Management, Incident Management, Security Management, Conferences & Events

The Healthcare Response to the Christchurch Shootings: What other healthcare agencies can learn

Posted by The Brain on Mar 22, 2019 7:50:38 AM

 

Last Friday’s (March 15) horrific attacks at the Al Noor Mosque and Linwood Islamic Centre in Christchurch already rank as the deadliest mass shooting incident in New Zealand history. Fifty people were killed, and scores injured in an act of terror unprecedented in the island nation.   

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Topics: Emergency Management, Crisis Management, Public Safety, Healthcare, Emergency Response, Resource Management

Spotlight on Boeing’s 737 Max Aircraft: What you need to know about the ongoing crisis

Posted by The Brain on Mar 20, 2019 8:21:26 AM

 

By now, most know at least the outlines of the story. In October 2018, Lion Air Flight 670 crashed into the Java Sea on a domestic route from Jakarta to Pangkal Pinang in Indonesia. All 189 passengers and crew on board were killed. Weeks later, engine failure forced a Norwegian Air Shuttle flight to make an emergency landing in Iran. And more recently, on March 10, 2019, Ethiopian Airlines Flight 302 crashed just minutes after takeoff from Addis Ababa, Ethiopia on its way to Nairobi, Kenya. As in the case of the Lion Air crash, all 150-plus passengers and crew on board perished. The common factor between the seemingly isolated incidents? The aircraft in all three flights belonged to a relatively new line of planes: the Boeing 737 Max 8.

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Topics: Crisis Management, Incident Management, Critical Issues Management, Crisis Plans, Crisis Planning

What Is Critical Event Management? Definitions, benefits, and what to look for

Posted by The Brain on Feb 7, 2019 3:30:00 AM

 

Critical events have become increasingly disruptive facts of corporate life. A recent Forrester report documented that all companies experienced a critical event in the last two years. In fact, many dealt with multiple incidents, the average being more than four discrete critical events in a two-year period.

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Topics: Crisis Management, Incident Management, Noggin Crisis

Tips for Closing the Crisis Preparedness Gap

Posted by The Brain on Jan 24, 2019 3:00:00 AM

 

2019 has only just begun, and already we’ve got a strong contender for crisis management challenge of the year – queue the 2018 corporate crisis PTSD.

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Topics: Crisis Management

Leading a Team of Experts

Posted by James BW on Jan 23, 2019 4:12:57 AM

 

No doubt, you’ve heard of a team of rivals: the idea, popularized in a history of Abraham Lincoln, of recruiting your ablest rivals to positions of prominence and using their acumen in times of turmoil. Turns out, the theoretical concept isn’t that different from what actually happens in crisis management. Only, there, organizations staff crisis teams with business experts, rather than political rivals.

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Topics: Crisis Management

This Year, Take Your Crisis Management Training to the Next Level

Posted by The Brain on Jan 9, 2019 6:11:17 AM

We’ve said it time and again, but comprehensive, crisis management planning, while essential, is only the first step towards crisis preparedness. No matter how brilliant, dynamic, or intuitive your crisis plan is, when the time comes to execute, staff still needs to be comfortable performing assigned tasks. And that entails, regular training in crisis-like conditions. How, then, to create those conditions?

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans

Crisis and Routine Decision Making: Never the twain shall meet

Posted by James BW on Jan 4, 2019 3:32:55 AM

 

Over the last few years, companies have taken major steps to get their crisis preparedness house(s) in order. For instance, the 2016 Institute of Crisis Management (ICM) Annual Crisis Report found that only half of all global organizations had crisis management plans in place. Fast forward to this year, when Deloitte released the findings of its global survey of 500 crisis management executives. That study, “Stronger, fitter, better: Crisis management for the resilient enterprise,” showed that no less than 84 percent of companies had crisis management plans in place. Not the same sample set, to be sure, but still a major jump in crisis management preparedness. But though companies seem to have cottoned on completely to the crisis threat, they’re not out of the woods quite yet. That’s because the reality of crisis is completely different than the ersatz version you’ll find in crisis plans and simulations.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Planning

Crisis Planning Isn't for the Box Tickers

Posted by James BW on Dec 28, 2018 6:29:13 AM

 

When compliance aims drive your crisis planning, they do so to your detriment. I know, sounds a little counter-intuitive, especially when regulators mandate that businesses prepare emergency plans for the workplace.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Crisis Planning

2018: The Year in Corporate Crisis

Posted by The Brain on Dec 20, 2018 3:00:00 AM

 

It’s December, and the new year approaches. But before we usher in 2019, let’s take a look back on the year in corporate crisis.

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Topics: Crisis Management, Noggin Crisis, Crisis Plans, Crisis Planning

Why Companies Aren't Prepared for Crisis

Posted by James BW on Dec 18, 2018 4:48:09 AM

 

The crisis threat is here – most likely to stay. According to the ODM Group, nearly 80% of business leaders think their companies are only a year away from crisis. They’ve good reason to: roughly four in five Crisis Management, Business Continuity, and Risk executives have had to mobilize their teams at least once in the past two years.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Developing a Crisis Management Plan for the Holidays

Posted by The Brain on Dec 6, 2018 4:33:49 AM

 

For retailers, the holiday season means big bucks. Last year's, the most robust in a decade, saw sales top $690 billion in the U.S. alone. Add in European sales, and that figure jumps up to one trillion dollars.

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Topics: Crisis Management, Noggin Crisis, Crisis Plans, Crisis Planning

With Fires Back in the Headlines, It's Time to Read up on the Incident Command System

Posted by The Brain on Nov 22, 2018 3:00:00 AM

 

California is ablaze. Northern California’s Camp Fire has already become the deadliest in the state’s history. The Woolsey fire, rampaging through heavily-populated Los Angeles and Ventura counties, is comparable in size to the city of Denver. For crisis leaders, it’s past time to dust of those corporate crisis plans and get serious about severe weather preparedness.

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Topics: Crisis Management, Noggin Crisis, Emergency Response, Crisis Plans, Crisis Planning

Trump’s Forest Management Claims: Fact or Fiction?

Posted by The Brain on Nov 21, 2018 7:15:23 AM

 

With a couple of tweets – how else? – President Trump inserted himself directly into the California wildfire crisis, blaming “poor forest management” as the cause of the “massive, deadly, and costly forest fires” and threatening, for good measure, to pull funding (presumably for federal firefighting assistance).

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Topics: Crisis Management, Noggin Crisis

Communicating in a Crisis is a Two-Way Street

Posted by James BW on Nov 16, 2018 8:30:00 AM

 

If your organization has a crisis communication plan, your team has probably thought long and hard about what you’ll say, to whom, and through what channels. If your organization, like nearly half of those surveyed by Nasdaq, has no crisis communication playbook, these are key questions to explore.[i]  But whether your crisis team is revising the plan or building one now, remember that communication is not just about what you say. It’s also about listening to stakeholders.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Leading Through Crisis: What it takes

Posted by James BW on Nov 8, 2018 3:00:00 AM

 

Show me an executive who thinks they’ve got crisis leadership down pat, and I’ll show you someone who doesn’t have the first clue about the nature of crisis. That’s right. Crisis is nothing like you think. Of unusual-and I mean unusual-frequency and impact, a crisis, especially novel crisis, forces business leaders to take decisive steps to respond to challenges they’ve probably never confronted, without understanding the provenance of the crisis in the first place or the longer-term consequences of the crisis intervention they’re about to take.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Ten Years Later: Companies are still paying a steep reputational toll for the financial crisis

Posted by The Brain on Nov 8, 2018 3:00:00 AM

 

How much did corporate reputations slump during the financial crisis? A lot, at least according to industry actors at the time. For instance, when polled in 2009, 85 percent of executives agreed that the public’s trust in business had diminished.

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Topics: Crisis Management, Noggin Crisis, Crisis Plans, Crisis Planning

GDPR Comes for the Financial Industry

Posted by The Brain on Nov 2, 2018 9:40:01 AM

 

GDPR has officially been on the books for a few months now. So what do the new regulations mean for the world of finance?

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Crisis Planning

The Rash of Recent Data Breaches Show the Need for Crisis Management Planning

Posted by The Brain on Oct 25, 2018 2:14:19 AM

 Cyber-criminals are unrelenting

The numbers in last month’s Facebook data breach were big. All told, 30 million accounts were potentially affected, with hackers stealing personal information from 14 million Facebook users. But, as big as those numbers are, the data breach is actually part of an even larger story: it’s a stark reminder, if ever we needed it, that cyber-criminals are waging a never-ending battle.

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Topics: Crisis Management, Noggin Crisis, Crisis Plans, Crisis Planning

Quantifying the Data Breach Threat to Retail

Posted by The Brain on Oct 17, 2018 8:35:27 AM

 

When it comes to data breaches, no sector is more vulnerable than retail – that includes finance, insurance, and hospitality. In the U.S. alone, 75 percent of retailers have experienced some form of data breach since opening. A whopping 50 percent of retailers experienced a breach just last year. And that’s up from 19 percent the year before – a staggering year-on-year increase.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Crisis Planning

How Important Is Simplicity in Crisis Management App Design?

Posted by The Brain on Oct 10, 2018 9:18:42 AM

 

Let’s face facts. Features only improve products when actual customers use them. Too often well-intentioned features create more complexity than value. That’s never more so the case than when those features are introduced with cumbersome design elements, which users need to wade through in order to get where they need to go. After all, users are humans. And there’s only so much design stimuli we can absorb at any one time.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Hurricane Florence Offers a Powerful Reminder to Prepare for Severe Weather

Posted by The Brain on Oct 10, 2018 7:25:47 AM


So far this year, the U.S. has already been hit by six storms, excluding the recent Hurricane Florence, that were each severe enough to inflict at least $1 billion in damages. Together, these storms caused more than thirty deaths.

Hurricane Florence—which recently struck the Southeast U.S. leading to severe flooding in the Carolinas—caused an estimated $20 billion in damages, possibly higher given that estimates on the monetary cost are still being estimated, and led to more than forty deaths.

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Topics: Crisis Management, Emergency Response, Crisis Planning

Picking Your School’s Severe Weather Emergency Response Team

Posted by The Brain on Oct 5, 2018 4:09:26 AM

 

Team-driven operational planning is the key to most successful incident response efforts, even severe weather emergency response. For instance, the people on your school’s severe weather emergency response team will be the ones helping you craft, implement, and refine your plan. Here’re some tips to help you choose wisely:

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Universities, Crisis Planning

Have You Thought About This Cost of a Bad Corporate Reputation?

Posted by The Brain on Sep 27, 2018 1:30:00 AM

 

Tesla CEO Elon Musk is grabbing headlines for his tweets—one of which even set in motion an investigation by the U.S. Securities and Exchange Commission—and for smoking marijuana in a video interview with stand-up comedian Joe Rogan.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

The Rise and Fall of the Minerals Management Service: A risk management cautionary tale

Posted by The Brain on Sep 21, 2018 2:27:03 AM

 

In the words of former White House energy and climate change tsar, Carol Browner, the Deepwater Horizon oil spill was the worst environmental disaster the U.S. has had to face. The toll of the disaster is indeed difficult to comprehend. For nearly three months, more than four million barrels of oil leaked into the Gulf of Mexico, the equivalent of multiple Exxon Valdez spills. And as to the length of shoreline oiled, scientists at the U.S. National Oceanic and Atmospheric Administration found oil along 1,313 miles of ecologically-sensitive Gulf coast.

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Topics: Crisis Management, Mining, Oil & Gas, Noggin Crisis, Critical Issues Management

Understanding the Product Recall Threat

Posted by The Brain on Sep 19, 2018 6:53:49 AM

 

Selling goods on the market? Then you know the product recall threat can’t be understated. Defective products are already a leading cause of liability loss, according to insurance giant, Allianz. And the overall toll of consumer goods incidents to (just) the U.S. economy: $1 trillion plus per year. You can’t make this stuff up.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Crisis Planning

Why Crisis Management Planning Isn’t Enough

Posted by The Brain on Sep 12, 2018 7:59:10 AM

 

Businesses aren’t playing around, waiting for crisis. At least, not any more. As the crisis threat grows in kind and intensity, organizations in all major industries have taken notice. Now, some 80 percent of business leaders believe that their organizations are only a year away from a potential crisis. 

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Topics: Crisis Management, Noggin Crisis, Crisis Plans, Crisis Planning

Why Master School Emergency Lockdown Terms?

Posted by The Brain on Sep 12, 2018 1:22:09 AM

 

Building or updating your school emergency lockdown plan? Smart move. As you probably know, during the first half of the year, the US averaged over one active school shooting incident per week. What’s more, the number of bomb threats also seems to be rising. The need for school emergency lockdown planning has never been greater.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Education and Schools, Crisis Plans, Universities, Crisis Planning

Preparing for a Campus Active Shooter Incident

Posted by The Brain on Sep 12, 2018 1:21:48 AM

 

As students of all ages head back to school this fall, one topic on administrators’ minds will be school safety, and that means preparing for the possibility of an active shooter on campus.

And preparation is becoming more important. There were 30 percent more school shootings in the U.S. during the 2017-2018 school year than in 2016-2017, and the number of guns found on campus soared by 267 percent, according to a new report from the nonprofit Educator’s School Safety Network (ESSN). The report also says that during a crisis, teachers and school administrators are often the first first responders, and if they’re not prepared, everyone is more vulnerable.

So how can schools respond effectively to an active shooter incident? We offer three key ways. 

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Topics: Crisis Management, Noggin Crisis, Education and Schools, Crisis Plans, Universities, Crisis Planning

Severe Weather Emergency Planning: What you need to know

Posted by The Brain on Sep 5, 2018 8:10:03 AM

 

One of the great unknowns, severe weather happens everywhere, at any time, causing untold devastation often with little to no advanced warning.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Emergency Response, Crisis Plans, Crisis Planning

Overcoming the “Set It, and Forget It!” Bias in Crisis Planning

Posted by The Brain on Aug 31, 2018 4:25:12 AM

 

In some contexts, like when you’re making a Rotisserie chicken, the impulse to “set it, and forget it” makes sense. It’s been market tested, after all. In other domains, like crisis preparedness, the “set it, and forget it” instinct only leads to long-term ruin. So why then do so many teams fall prey?

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Crisis Planning

Beware! Leaked Chats Becoming the New Leaked Emails

Posted by The Brain on Aug 29, 2018 7:38:26 AM

 

How big have chat apps gotten? Just look at the data. Survey findings show that three quarters of us now prefer using chat to other forms of electronic communication. In concrete numbers, the biggest free messaging services, WhatsApp, WeChat, and Facebook Messenger, have around a billion active users apiece. And those users aren’t just in a couple of high-income countries. WhatsApp and Messenger users, in particular, are pretty spread out across advanced and emerging markets.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

6 Crisis Management Planning Essentials

Posted by The Brain on Aug 22, 2018 2:26:20 AM

 

They’ve done it. Your company has finally made that investment in crisis management planning. You’re one of the point people tasked with creating a crisis management plan.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Crisis Planning

Major Factors to Consider in Crisis Management Planning

Posted by The Brain on Aug 17, 2018 2:09:37 AM

What matters in your crisis preparation efforts? Well, understanding the stages of crisis management, for starters. Those, of course, include pre-crisis, crisis response, and post-crisis recovery. It’s during the vital pre-crisis stage that your crisis management team will undertake the bulk of its crisis management planning, putting in place the processes and procedures to deal with the effects of disruptive incidents.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans

Picking a Response Structure to Combat Active Shooter Incidents

Posted by The Brain on Aug 15, 2018 3:58:14 AM

 

Tragically, school shootings have become the norm. During the first five months of 2018, the U.S. averaged more than one school shooting per week, according to CNN.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Universities

The Key Benefits of Crisis Management Planning

Posted by The Brain on Aug 8, 2018 7:48:17 AM

 

You’ve heard it before, failing to plan is planning to fail. But the question is: why then do so few companies actually plan for crisis, especially when post-crisis post mortems tend to reveal that crises, while often unforeseen, could usually be avoided?

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Your Brain Under Stress: It’s a scary thing

Posted by The Brain on Aug 3, 2018 3:00:00 AM

 

Perhaps you’ve noticed, but under stress, you’re not exactly making the best decisions. Don’t worry, it’s not just you. A chorus of researchers in the fields of psychology, sociology, and neuroscience all agree that stress hurts our decision making capabilities, because it changes the way our brain works. It’s just chemical.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Noggin to Work with Deloitte Australia to Help Organizations Plan, Practice, and Prepare for Crisis

Posted by The Brain on Jul 20, 2018 3:07:24 AM

 

On the heels of our Noggin Crisis app launch, we have more good news. Noggin is thrilled to announce that we are working with Deloitte Australia, one of Australia’s leading professional services firms, to help organizations plan, practice, and prepare for crisis.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Noggin Newsroom

An Introduction to Crisis Management Planning

Posted by The Brain on Jul 13, 2018 2:00:00 AM

What are crisis management plans and why do you need them?

Frankly, the evidence is frightening. Sure, companies no longer feel they are immune to crisis. But they are doing precious little to prepare for the eventuality of likely crises in their industries. What should companies be doing? It’s called crisis management planning, i.e. proactively assessing and addressing vulnerabilities to avoid or minimize the impact of crises.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Critical Issues vs. Crises: Breaking Down the Differences

Posted by The Brain on Jul 11, 2018 8:33:56 AM

 

Why the differences matter

Even though crisis has fast become a fact of corporate life, too many organizations still think they’re immune. Case in point: nearly a third of companies have no crisis management plan in place. That is despite the unmistakable risks associated with crisis: harm to stakeholders, losses to the organization, or even business extinction. Why would companies take the risk?

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Putting Together Your Crisis Management Team

Posted by The Brain on Jul 11, 2018 8:19:59 AM

How to structure your Crisis Management Team (CMT), and what you should consider

You’ve just seen a competitor thrown into crisis, or maybe you’ve only barely weathered your own. Either way, now you’re convinced, more than ever, that you need a full-fledged crisis management function at your own business. It’s finally time to get started. The only question remains, who serves on the crisis management team?

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

What are the Five Barriers to Effective [Business] Decision Making?

Posted by The Brain on Jul 11, 2018 1:14:22 AM

Ask anyone about it, and they’ll say that making important business decisions is difficult – even for so-called natural leaders. It’s not that much of a mystery why. Even in normal times, decision making, as you can imagine, triggers stress. As for making decisions during crisis, forget about it! Those bonafide stressful moments are almost tailormade to hinder effective decision making. That’s because during them, there’re so many factors conspiring to make decision making a lot harder, because more irrational. Yes, irrational. Buckle up, folks; we’re quickly entering the realm of decision derailers.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

The Top 8 Public Crises of 2018… so far

Posted by The Brain on Jul 4, 2018 1:50:00 AM

 

We’re just over halfway through the year, and already 2018 has been chockfull (to bursting) with some of the worst public relations crises in recent memory. We thought we’d document the worst of the worst; but boy was it hard to choose. So in no particular order, here are the top eight public crises of the year, because you know, “eight rhymes with great”:

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Topics: Crisis Management, Noggin Crisis

Get your corporate reputation management function started today

Posted by The Brain on Jun 22, 2018 4:36:55 AM

 

By now, you’re probably past questioning whether a corporate reputation management function makes sense for your firm. After all, seven out of ten crisis-experienced board members say it takes anywhere from one to five years to recover from a reputational crisis.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

The Truth About Bird Strikes: What airport operators can do to better prevent the hazard

Posted by The Brain on Jun 15, 2018 1:32:06 AM

 

When it comes to air travel, the saying, “birds of a feather flock together,” takes on a troubling connotation. In 2016 alone, the U.K. recorded more than 1,800 confirmed bird strikes, or eight in every 10,000 flights. Similarly, statistics in the U.S. point to an estimated 13,000-plus bird strikes in this country every year. Passenger lives aren’t usually at stake in these incidents –there’ve only been 25 fatalities due to wild bird strikes between the years 1990 to 2013, according to the U.S. Federal Aviation Administration (FAA). But the risks of bird strikes aren’t exactly insignificant either.

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Topics: Crisis Management, Airports, Transport, Incident Management, Critical Issues Management

Come Join Us at the British-Irish Airports Expo

Posted by The Brain on Jun 8, 2018 1:57:27 AM

 
Airporters of the world! We’re only a few days away from the Third Annual British-Irish Airports Expo, the singular event where suppliers and providers showcase their latest cutting-edge solutions and industry-propelling concepts. We’re excited to announce that Noggin will be there too, bringing the latest in crisis management technology, Noggin Crisis, across the pond to London and right into the airport space.

 

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Topics: Crisis Management, Airports, Incident Management, Security Management, Noggin Crisis, Critical Issues Management

Spotlight on Crisis: After the Fake Accounts Incident, Wells Fargo Hires Back Employees

Posted by The Brain on Jun 1, 2018 8:22:25 AM

 

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Topics: Crisis Management, Noggin Crisis

Why Add Social Media Monitoring Tools to Your Crisis Management Toolkit?

Posted by The Brain on May 30, 2018 5:01:32 AM

 

If you’re not in Marketing, you might have missed this stat. But according to researchers, a staggering 80 percent of adults are at least somewhat more likely to consider buying products and services recommended by friends, family, and authentic online consumers.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Disaster Before It Happened: The New Zealand Mining Industry Before the Pike Mine Explosion

Posted by The Brain on May 25, 2018 5:01:14 AM

 

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Topics: Crisis Management, Noggin Crisis

Inside Crisis Management: How Stress Impairs Decision Making

Posted by The Brain on May 23, 2018 5:40:45 AM


Think stress clouds your judgment and impairs decision making? Sorry, but if you’re not a neuroscientist, sociologist, or psychiatrist, you don’t even know the half of it. We're not any of those things, but we thought it would be worthwhile to dig into some of the research in the field. We want to share some of the findings, because they’re of particular interest to crisis management practitioners out there.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

So What’s the Difference Between Brand and Reputation, Anyway?

Posted by The Brain on May 18, 2018 8:22:36 AM

 

It’s not uncommon to hear senior business leaders refer to brand and reputation as if they were one and the same. Sure, there’re plenty of similarities. But there’re even more fundamental differences, such that mistaking the two distinct concepts can get your business into a lot of trouble.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

AT&T CEO Apologizes for Company’s Role in Access Scandal

Posted by The Brain on May 16, 2018 6:29:29 AM

 

The origins of the ongoing AT&T pay-for-play crisis reach back to October 2016. It was then, during the last weeks of the U.S. presidential election, that AT&T, the nation’s second-largest wireless provider and third-largest home internet provider, announced that it would be acquiring Time Warner, the world’s third-largest media conglomerate after Comcast and the Walt Disney Company.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Do bug bounties help avoid crisis? Or can they end up being the root of the crisis?

Posted by The Brain on May 11, 2018 7:31:47 AM

 

Even the most sophisticated systems might be vulnerable to opportunistic hackers. So businesses are doing pretty much everything in their power to protect themselves. And recently, that’s included paying hackers who uncover software vulnerabilities. Folks, we’re in the age of bug bounty programs, officially sanctioned deals to reward researchers who report bugs and security vulnerabilities.
 
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Topics: Crisis Management, Noggin Crisis

The Markers of Effective Crisis Decision Making

Posted by The Brain on May 9, 2018 7:44:40 AM

 

When you ask around, people tend to know what bad business decisions look like – the botched product launch, the acquisition that went pear shaped, the bad hire, the list goes on. What’s more, upon reflection, people tend to understand the factors that contributed to those bad decisions. As a rule, we tend to scrutinize our mistakes, sometimes more than we do our successes. Things aren’t that different in the crisis management context, where the post-mortem is built into the lifecycle. But although crisis teams all know what bad decisions look like, they can’t necessarily visualize effective crisis decision making. So we’re here to help, by expanding on a few signs of effective crisis decision making.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Macron Chows into a Tasty Turnbull Gateau - Even our “delicious” gaffes can cause (near) crisis

Posted by The Brain on May 3, 2018 7:25:54 AM

 

Don’t think that at any moment your organization is just seconds away from a major reputational crisis? Then you haven’t been paying attention recently. Even the most debonair, media-coached front man can land your company in crisis with a simple linguistic slip up. Case in point: Emmanuel Macron, the young, telegenic, highly charismatic president of France.

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Topics: Crisis Management, Government, Noggin Crisis

The Seven Deadly [Corporate] Crises

Posted by The Brain on May 2, 2018 5:10:41 AM

By all indications, the threat of corporate crisis keeps growing. For one, fines for corporations across all industries have risen, signaling that further financial crisis could be in the offing. Also, crisis-related media headlines involving the Forbes 100 are up 80 percent over the last decade. All of this points to the fact that crisis has become the new normal across diverse industries and markets. So what’s going on?

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Haven’t heard of situational awareness? Then you’re probably lacking it.

Posted by The Brain on Apr 28, 2018 3:40:57 AM


In search of a central cause of corporate crisis? Look no further than a lack of situational awareness, a systemic issue across industry. But for such an important concept, it’s not that well understood. And so here’s a primer on situational awareness that answers why exactly companies need to improve theirs.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

The Stages of Crisis: Understanding the crisis management lifecycle

Posted by The Brain on Apr 26, 2018 11:14:48 AM


Crisis can just as easily arise from a single devastating event, as it can from a series of unattended critical events. But either way it happens, crisis can present a serious threat to a business’s core objectives, reputation – even its viability. What’s more, crisis, once underway, doesn’t just burn bright, then suddenly extinguish. That’s because crisis is by definition multilayered and multidimensional. In order to properly prepare for, manage, and recover from crisis, companies need a strong crisis management function, one that anticipates crisis. So what’s the key – continuously improving your crisis management planning and preparedness through a crisis lifecycle management approach. Let’s dive in.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

How Noggin's Going BIG at RIMS 2018!

Posted by James BW on Apr 12, 2018 5:16:51 AM

 

Hey, Risk professionals! Heading to RIMS 2018, the best place to enhance your knowledge of emerging risks, claims, and cyber risks? Well, we’ll be there too, making some pretty big news in Crisis Management. 

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Topics: Crisis Management, Conferences & Events, Noggin Crisis

Your Guide to Averting a Ballistic Missile [Notification] Crisis

Posted by James BW on Jan 24, 2018 8:39:36 AM

 

I remember once seeing a tourism ad for Fiji that stated, "It's like Hawaii, before the war!" although it was clearly written by someone like my brother who lives in Fiji... not that I'm jealous or anything. 

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Topics: Emergency Management, Crisis Management


Meet Noggin: all-hazards enterprise resilience software.

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The Noggin software suite provides flexible information management solutions capable of managing all hazards across a wide range of industries, from the smallest complaint to a multi-national emergency. We help organizations handle all hazards, all media, all devices, all processes - in one suite of software products. Organizations across the world rely on Noggin to help them manage disruptive events more effectively and protect the bottom line for their communities and businesses.

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