In this modern, heavily mediatized age, we’ve become painfully familiar with the most common, crisis communications gaffes: the public announcements that are quickly back tracked; the press conferences more notable for the (mis)behavior of officials than the content of the statements made; and the live interviews of angry families deriding a lack of candor and communication from officials.
Nowadays, firms can expect some form of value-destroying corporate crisis at least twice a decade. And even those numbers might be too optimistic. In fact, a 2018 Forrester survey found that a full 100 percent of companies experienced a critical event in the last two years. Many dealt with multiple.
Ensuring compliance with regulatory requirements is critical to your business. But crisis and business continuity planning – often mandated by law – shouldn’t be a box-ticking exercise. Unfortunately, too many firms fall into the trap. What risks do those companies face treating crisis preparedness as a compliance-first practice?
Today’s education sector is confronting a sharp uptick in risk and uncertainty. In turn, the practice of risk management is becoming foundational to the way schools, districts, and campuses operate, as effective risk management comes to be seen as a better way not only to identify and manage risks, but also to promote quality, continuity, and accountability.
Eighty-four percent of organisations have a crisis management plan in place according to Deloitte’s global crisis survey, “Stronger, fitter, better.” Unfortunately, they don’t test those plans regularly.
Just last month, Hurricane Dorian cut a destructive path through the Bahamas. As a historic category-5 hurricane, the storm leveled the Abaco Islands, leaving a rising death toll of 53 with more than 1,000 people missing.
As many of you know, we decided, after a short sabbatical, to revive our User Conference initiative, so as to share best practices in safety and security management that we’ve learned over time, best practices which have also informed the development of our next-generation product, Noggin 2.0.
Decision making is hard in any context – never more difficult than during a crisis, when stress impairs decision making most severely. Crisis teams and their leaders understand this all too well.
Topics: Crisis Management