The Noggin Blog

 

Everywhere you turn, disruptive critical events are in the news – so too, the companies they affect. Just look at the Forrester report, Take A Unified Approach To Critical Event Management: the study finds that 100 percent – yes, you read that right – of companies surveyed had experienced a critical event in the last two years. That’s not even the full extent of it. Many of those companies actually dealt with multiple incidents during that time frame: the average was four, discrete critical events in a two-year period.

Topics: Crisis Management, Incident Management, Critical Issues Management, Crisis Plans, Crisis Planning

 

By now, most know at least the outlines of the story. In October 2018, Lion Air Flight 670 crashed into the Java Sea on a domestic route from Jakarta to Pangkal Pinang in Indonesia. All 189 passengers and crew on board were killed. Weeks later, engine failure forced a Norwegian Air Shuttle flight to make an emergency landing in Iran. And more recently, on March 10, 2019, Ethiopian Airlines Flight 302 crashed just minutes after takeoff from Addis Ababa, Ethiopia on its way to Nairobi, Kenya. As in the case of the Lion Air crash, all 150-plus passengers and crew on board perished. The common factor between the seemingly isolated incidents? The aircraft in all three flights belonged to a relatively new line of planes: the Boeing 737 Max 8.

Topics: Crisis Management, Incident Management, Critical Issues Management, Crisis Plans, Crisis Planning

 

Over the last few years, companies have taken major steps to get their crisis preparedness house(s) in order. For instance, the 2016 Institute of Crisis Management (ICM) Annual Crisis Report found that only half of all global organizations had crisis management plans in place. Fast forward to this year, when Deloitte released the findings of its global survey of 500 crisis management executives. That study, “Stronger, fitter, better: Crisis management for the resilient enterprise,” showed that no less than 84 percent of companies had crisis management plans in place. Not the same sample set, to be sure, but still a major jump in crisis management preparedness. But though companies seem to have cottoned on completely to the crisis threat, they’re not out of the woods quite yet. That’s because the reality of crisis is completely different than the ersatz version you’ll find in crisis plans and simulations.

Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Planning

 

When compliance aims drive your crisis planning, they do so to your detriment. I know, sounds a little counter-intuitive, especially when regulators mandate that businesses prepare emergency plans for the workplace.

Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Crisis Planning

 

It’s December, and the new year approaches. But before we usher in 2019, let’s take a look back on the year in corporate crisis.

Topics: Crisis Management, Noggin Crisis, Crisis Plans, Crisis Planning

 

For retailers, the holiday season means big bucks. Last year's, the most robust in a decade, saw sales top $690 billion in the U.S. alone. Add in European sales, and that figure jumps up to one trillion dollars.

Topics: Crisis Management, Noggin Crisis, Crisis Plans, Crisis Planning

 

A run-through of what happened

How prepared are organizations to tackle critical issues and major crises? That’s the question we at Noggin alongside our partner Deloitte posed to invited customers in an inaugural series of breakfast seminars exploring the theme of overconfidence and crisis preparedness.

Topics: Risk Management, Crisis Management, Enterprise Resilience, Work Health Safety, Conferences & Events, Critical Issues Management, Crisis Plans, Crisis Planning

 

California is ablaze. Northern California’s Camp Fire has already become the deadliest in the state’s history. The Woolsey fire, rampaging through heavily-populated Los Angeles and Ventura counties, is comparable in size to the city of Denver. For crisis leaders, it’s past time to dust of those corporate crisis plans and get serious about severe weather preparedness.

Topics: Crisis Management, Noggin Crisis, Emergency Response, Crisis Plans, Crisis Planning

 

How much did corporate reputations slump during the financial crisis? A lot, at least according to industry actors at the time. For instance, when polled in 2009, 85 percent of executives agreed that the public’s trust in business had diminished.

Topics: Crisis Management, Noggin Crisis, Crisis Plans, Crisis Planning

 

GDPR has officially been on the books for a few months now. So what do the new regulations mean for the world of finance?

Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Crisis Planning