The Noggin Blog

Developing a Crisis Management Plan for the Holidays

Posted by The Brain on Dec 6, 2018 4:33:49 AM


For retailers, the holiday season means big bucks. Last year's, the most robust in a decade, saw sales top $690 billion in the U.S. alone. Add in European sales, and that figure jumps up to one trillion dollars.

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Topics: Crisis Management, Crisis Plans, Crisis Planning, Noggin Crisis

With Fires Back in the Headlines, It's Time to Read up on the Incident Command System

Posted by The Brain on Nov 22, 2018 3:00:00 AM


California is ablaze. Northern California’s Camp Fire has already become the deadliest in the state’s history. The Woolsey fire, rampaging through heavily-populated Los Angeles and Ventura counties, is comparable in size to the city of Denver. For crisis leaders, it’s past time to dust of those corporate crisis plans and get serious about severe weather preparedness.

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Topics: Crisis Management, Noggin Crisis, Crisis Planning, Crisis Plans, Emergency Response

Trump’s Forest Management Claims: Fact or Fiction?

Posted by The Brain on Nov 21, 2018 7:15:23 AM


With a couple of tweets – how else? – President Trump inserted himself directly into the California wildfire crisis, blaming “poor forest management” as the cause of the “massive, deadly, and costly forest fires” and threatening, for good measure, to pull funding (presumably for federal firefighting assistance).

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Topics: Crisis Management, Noggin Crisis

Communicating in a Crisis is a Two-Way Street

Posted by James BW on Nov 16, 2018 8:30:00 AM


If your organization has a crisis communication plan, your team has probably thought long and hard about what you’ll say, to whom, and through what channels. If your organization, like nearly half of those surveyed by Nasdaq, has no crisis communication playbook, these are key questions to explore.[i]  But whether your crisis team is revising the plan or building one now, remember that communication is not just about what you say. It’s also about listening to stakeholders.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Leading Through Crisis: What it takes

Posted by James BW on Nov 8, 2018 3:00:00 AM


Show me an executive who thinks they’ve got crisis leadership down pat, and I’ll show you someone who doesn’t have the first clue about the nature of crisis. That’s right. Crisis is nothing like you think. Of unusual-and I mean unusual-frequency and impact, a crisis, especially novel crisis, forces business leaders to take decisive steps to respond to challenges they’ve probably never confronted, without understanding the provenance of the crisis in the first place or the longer-term consequences of the crisis intervention they’re about to take.

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Topics: Crisis Management, Critical Issues Management, Noggin Crisis

Ten Years Later: Companies are still paying a steep reputational toll for the financial crisis

Posted by The Brain on Nov 8, 2018 3:00:00 AM


How much did corporate reputations slump during the financial crisis? A lot, at least according to industry actors at the time. For instance, when polled in 2009, 85 percent of executives agreed that the public’s trust in business had diminished.

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Topics: Noggin Crisis, Crisis Management, Crisis Planning, Crisis Plans

GDPR Comes for the Financial Industry

Posted by The Brain on Nov 2, 2018 9:40:01 AM


GDPR has officially been on the books for a few months now. So what do the new regulations mean for the world of finance?

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Topics: Crisis Planning, Crisis Plans, Noggin Crisis, Crisis Management, Critical Issues Management

The Rash of Recent Data Breaches Show the Need for Crisis Management Planning

Posted by The Brain on Oct 25, 2018 2:14:19 AM

 Cyber-criminals are unrelenting

The numbers in last month’s Facebook data breach were big. All told, 30 million accounts were potentially affected, with hackers stealing personal information from 14 million Facebook users. But, as big as those numbers are, the data breach is actually part of an even larger story: it’s a stark reminder, if ever we needed it, that cyber-criminals are waging a never-ending battle.

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Topics: Crisis Planning, Crisis Plans, Crisis Management, Noggin Crisis

Quantifying the Data Breach Threat to Retail

Posted by The Brain on Oct 17, 2018 8:35:27 AM


When it comes to data breaches, no sector is more vulnerable than retail – that includes finance, insurance, and hospitality. In the U.S. alone, 75 percent of retailers have experienced some form of data breach since opening. A whopping 50 percent of retailers experienced a breach just last year. And that’s up from 19 percent the year before – a staggering year-on-year increase.

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Topics: Crisis Plans, Crisis Planning, Noggin Crisis, Crisis Management, Critical Issues Management

How Important Is Simplicity in Crisis Management App Design?

Posted by The Brain on Oct 10, 2018 9:18:42 AM


Let’s face facts. Features only improve products when actual customers use them. Too often well-intentioned features create more complexity than value. That’s never more so the case than when those features are introduced with cumbersome design elements, which users need to wade through in order to get where they need to go. After all, users are humans. And there’s only so much design stimuli we can absorb at any one time.

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Topics: Noggin Crisis, Critical Issues Management, Crisis Management

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The Noggin software suite provides flexible information management solutions capable of managing all hazards across a wide range of industries, from the smallest complaint to a multi-national emergency. We help organizations handle all hazards, all media, all devices, all processes - in one suite of software products. Organizations across the world rely on Noggin to help them manage disruptive events more effectively and protect the bottom line for their communities and businesses.

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