The Noggin Blog

What Is Critical Event Management? Definitions, benefits, and what to look for

Posted by The Brain on Feb 7, 2019 3:30:00 AM

 

Critical events have become increasingly disruptive facts of corporate life. A recent Forrester report documented that all companies experienced a critical event in the last two years. In fact, many dealt with multiple incidents, the average being more than four discrete critical events in a two-year period.

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Topics: Crisis Management, Incident Management, Noggin Crisis

This Year, Take Your Crisis Management Training to the Next Level

Posted by The Brain on Jan 9, 2019 6:11:17 AM

We’ve said it time and again, but comprehensive, crisis management planning, while essential, is only the first step towards crisis preparedness. No matter how brilliant, dynamic, or intuitive your crisis plan is, when the time comes to execute, staff still needs to be comfortable performing assigned tasks. And that entails, regular training in crisis-like conditions. How, then, to create those conditions?

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans

Crisis and Routine Decision Making: Never the twain shall meet

Posted by James BW on Jan 4, 2019 3:32:55 AM

 

Over the last few years, companies have taken major steps to get their crisis preparedness house(s) in order. For instance, the 2016 Institute of Crisis Management (ICM) Annual Crisis Report found that only half of all global organizations had crisis management plans in place. Fast forward to this year, when Deloitte released the findings of its global survey of 500 crisis management executives. That study, “Stronger, fitter, better: Crisis management for the resilient enterprise,” showed that no less than 84 percent of companies had crisis management plans in place. Not the same sample set, to be sure, but still a major jump in crisis management preparedness. But though companies seem to have cottoned on completely to the crisis threat, they’re not out of the woods quite yet. That’s because the reality of crisis is completely different than the ersatz version you’ll find in crisis plans and simulations.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Planning

Crisis Planning Isn't for the Box Tickers

Posted by James BW on Dec 28, 2018 6:29:13 AM

 

When compliance aims drive your crisis planning, they do so to your detriment. I know, sounds a little counter-intuitive, especially when regulators mandate that businesses prepare emergency plans for the workplace.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management, Crisis Plans, Crisis Planning

2018: The Year in Corporate Crisis

Posted by The Brain on Dec 20, 2018 3:00:00 AM

 

It’s December, and the new year approaches. But before we usher in 2019, let’s take a look back on the year in corporate crisis.

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Topics: Crisis Management, Noggin Crisis, Crisis Plans, Crisis Planning

Why Companies Aren't Prepared for Crisis

Posted by James BW on Dec 18, 2018 4:48:09 AM

 

The crisis threat is here – most likely to stay. According to the ODM Group, nearly 80% of business leaders think their companies are only a year away from crisis. They’ve good reason to: roughly four in five Crisis Management, Business Continuity, and Risk executives have had to mobilize their teams at least once in the past two years.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management

Developing a Crisis Management Plan for the Holidays

Posted by The Brain on Dec 6, 2018 4:33:49 AM

 

For retailers, the holiday season means big bucks. Last year's, the most robust in a decade, saw sales top $690 billion in the U.S. alone. Add in European sales, and that figure jumps up to one trillion dollars.

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Topics: Crisis Management, Noggin Crisis, Crisis Plans, Crisis Planning

With Fires Back in the Headlines, It's Time to Read up on the Incident Command System

Posted by The Brain on Nov 22, 2018 3:00:00 AM

 

California is ablaze. Northern California’s Camp Fire has already become the deadliest in the state’s history. The Woolsey fire, rampaging through heavily-populated Los Angeles and Ventura counties, is comparable in size to the city of Denver. For crisis leaders, it’s past time to dust of those corporate crisis plans and get serious about severe weather preparedness.

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Topics: Crisis Management, Noggin Crisis, Emergency Response, Crisis Plans, Crisis Planning

Trump’s Forest Management Claims: Fact or Fiction?

Posted by The Brain on Nov 21, 2018 7:15:23 AM

 

With a couple of tweets – how else? – President Trump inserted himself directly into the California wildfire crisis, blaming “poor forest management” as the cause of the “massive, deadly, and costly forest fires” and threatening, for good measure, to pull funding (presumably for federal firefighting assistance).

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Topics: Crisis Management, Noggin Crisis

Communicating in a Crisis is a Two-Way Street

Posted by James BW on Nov 16, 2018 8:30:00 AM

 

If your organization has a crisis communication plan, your team has probably thought long and hard about what you’ll say, to whom, and through what channels. If your organization, like nearly half of those surveyed by Nasdaq, has no crisis communication playbook, these are key questions to explore.[i]  But whether your crisis team is revising the plan or building one now, remember that communication is not just about what you say. It’s also about listening to stakeholders.

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Topics: Crisis Management, Noggin Crisis, Critical Issues Management


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