Today, the only constant in the U.K.’s utilities market is profound change. The reason: from digital-first entrants to new customer demands to unheard of advances in analytics, disruption in this key sector is here to stay.
For utilities, whether incumbents or newcomers, the ground is shifting – shifting fast. Customer engagement is at an all-time high, owing to a combination of factors: new technology, shifts in public policy, and just, pure economics.
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Topics: Utilities
