The Noggin Blog

*If you'd like to discuss your client portfolio, existing implementations, and/or how to take Noggin forward with your customers, please contact us at partners@noggin.io to schedule a meeting.

In the crisis recovery moment, clients might be turning to you to help develop or revise their crisis management plan with lessons learned from the pandemic experience. That’s great. But crisis management planning doesn’t equal full crisis lifecycle preparedness.

As we’ve learned before, once plans are developed, clients are all too likely to fall prey to major crisis planning pitfalls. How to help clients avoid the inevitable bumps along the road and ensure full crisis lifecycle preparedness?

*If you'd like to discuss your client portfolio, existing implementations, and/or how to take Noggin forward with your customers, please contact us at partners@noggin.io to schedule a meeting.

In the age of COVID-19, cyber security incidents are on the rise. Last year saw a 400 percent increase in cyber attacks, with a staggering 80 percent of companies reporting an annual increase.

Of course, cyber risk was worsening before the pandemic, too. Insider threats alone jumped by 47 percent between 2018 and 2020. The question now is what’s your client’s plan to respond to cyber security incidents? Too much else on their plate? Here’s what your clients need to know to get prepared.

*If you'd like to discuss your client portfolio, existing implementations, and/or how to take Noggin forward with your customers, please contact us at partners@noggin.io to schedule a meeting.

Now, in the midst of the Covid-19 crisis, it might seem like the demand for business continuity plans (BCPs), processes, programs, and services will never end. But we’ve been here before, namely after the 11 September 2001 terror attacks when demand spiked but then plummeted. How, then, to help your clients build a sustainable case for business continuity management?

*If you'd like to discuss your client portfolio, existing implementations, and/or how to take Noggin forward with your customers, please contact us at partners@noggin.io to schedule a meeting.

With a vaccine now in the offing, many of your clients will be tempted to turn the page on the pandemic. But those companies who failed to remember the business continuity lessons of prior pandemics like SARS and H1N1 condemned themselves to repeat them during COVID-19. Now it’s your job to keep your clients from repeating the lessons of COVID-19 in the public health crises of the future. 

*If you'd like to discuss your client portfolio, existing implementations, and/or how to take Noggin forward with your customers, please contact us at partners@noggin.io to schedule a meeting.

Crisis management plans are great. But if we’ve learned anything from the COVID-19 pandemic, it’s that they aren’t enough to ensure that your clients are prepared for a protracted crisis.

After all, when a crisis breaks, it’s execution that matters. And seamless execution entails regular training in crisis-like conditions. How to help your clients create those conditions? 

If you'd like to discuss your client portfolio, existing implementations, and/or how to take Noggin forward with your customers, please contact us at partners@noggin.io to schedule a meeting.

In the wake of COVID-19, your clients probably understand the importance of being prepared for what have now become near-inevitable crises. But have they taken the next step, developing a best-practice crisis management capability that hews closely to prescribed standards in the field?

Unlikely, when it comes to crisis management. But there’s something you can do about it.

Most businesses entered the coronavirus crisis with a false sense of confidence in how prepared they were to handle a major crisis. Sure, they might have learned better. But how long will those lessons stick? A good way to tell is by figuring out whether and how often your clients are exercising their crisis response plans and scenarios. 

Post-crisis business closures weigh heavily towards companies that fail to develop business continuity plans (BCPs) before major incidents. But the length and depth of the COVID-19 crisis suggest that not just any BCP will do.

Instead, it’s absolutely essential that your client’s BCP accurately identifies, quantifies, and minimises potential interruptions and risks before a crisis happens. And to that end, best-practice certifications, like ISO 22301, help clients bolster their business continuity planning risk mitigation strategy as they adjust to the new normal. 

Ensuring compliance with regulatory requirements is critical to your client’s business. But crisis and business continuity planning – often mandated by law – shouldn’t be a box-ticking exercise. Unfortunately, too many of your clients fall into the trap. What risks do they face treating crisis preparedness as a compliance-first practice? 

First things first: regulatory mandates following crises are ubiquitous – that’s been the case far before the onset of the COVID-19 crisis. In the U.S., for instance, employers with more than ten workers must have written emergency action plans that specify what workers and others at the workplace should do in the event of an emergency.

At the outbreak of the COVID-19 crisis, more than 70 percent of employers admitted not having a pandemic plan in place. That glaring lack of planning suggests that your clients might not be as prepared as they think to resume normal working operations, now that the conversation has shifted to business recovery.

Even before the outbreak of the coronavirus, Forrester findings had shown that a full 100 percent of surveyed companies had experienced at least one critical event in the last two years – many firms faced multiple. The impacts of those critical events might now pale in comparison to the ongoing effects of the COVID-19 crisis. Still, the fact remains, organisations must be ready.

Your clients might be more receptive to that message than ever. The question then is: how can you help them build an end-to-end crisis competency in this moment? We have some ideas. So, do some of our partners.

The outbreak of COVID-19 has already disrupted major parts of the world economy. Working supply chains, in particular, are frayed to their breaking points, with air traffic and other forms of free movement ground to a near halt. What does it all mean for you clients and how can you support them?

Social impact is an important driver of what we do here at Noggin. Our software platform helped organisations respond to the historic 2019/2020 bushfires. And that was before the outbreak of the novel coronavirus, which is impacting our customers, as well, especially healthcare agencies at the frontline of the epidemic response.

From the Christchurch terrorist attack to the Australian bushfires, crises this year increased in scale and impact. What does this troubling trend portend for organisational resilience in 2020 and beyond?

Identifying safety and security threats and their consequences to your clients is a key task for boutique consultancies and larger advisory firms, alike. But the safety and security technology market is growing nearly as fast as the underlying safety and protective security issues those solutions seek to address. How then to know which software solutions to recommend and how to implement them once they’ve been chosen? 

Eighty-four percent of organisations have a crisis management plan in place according to Deloitte’s global crisis survey, “Stronger, fitter, better.” Unfortunately, they don’t test those plans regularly.

The recent Noggin User Conference in Sydney brought together consultants, technology partners, and service professionals to illustrate what a best-practice customer journey looks like, from initial gap analysis to full system implementation.

We are often asked how our customers seamlessly manage the journey from initial needs qualification to implementation of Noggin’s technology solution with its dependencies on other systems.

Welcome to the new financial year. Already, we’ve heard great feedback on our Integrated Safety and Security platform, Noggin 2.0, which we’ve been demonstrating to consultants, customers, service partners, and prospects. So we’re more confident than ever that our new software will fill a need in the market.

Talking to our partners every day, I feel their excitement when discussing the new Noggin 2.0 integrated safety and security platform. Going through a demo is proof positive of how the new intuitive approach of a mobile-first platform enables adding partner services and guaranteeing a mutually beneficial outcome.