You know the story: emergency preparedness depends on our ability to accurately gauge volunteer reliability. Only problem is it's just not that easy. In fact, for a lot of reasons, it's getting even harder.
Don't despair, there's plenty you can do. But first, organizations need to properly understand the volunteer reliability challenge.
That's where we come in. We've created a short guide that examines why reliability is so critical to emergency management response before offering strategies for how agencies can improve their capacity to accurately measure volunteer reliability.