QUT's Journey to Digital Transformation

QUT (Queensland University of Technology) has a global outlook, with nearly 50,000 students.

QUT provides real-world infrastructure, learning and teaching, and graduate skills to the next generation of change-makers. Its leading academics, state-of-the-artteaching facilities, and focussed approach to learning delivers real-world outcomes for students and graduates.

Brisbane-based, the university is spread across two campuses, one in the city’s centre, the other in the northern suburb of Kelvin Grove.

QUT is committed to equipping its students and graduates with the skills needed in an increasingly disrupted and challenged world. That commitment doesn’t end with pedagogy, though. Ambitious and collaborative, the university embraces digital transformation in its nonacademic departments, as well.

The QUT community generates hundreds of security calls a day that go to a control room, manned by Central Monitoring Station staff. The overwhelming majority of those calls might be resolved quickly. But any number of them might require further investigation.

When Nick van Pooss began his tenure as Manager of Security and Emergency Management, QUT lacked an automated reporting function or dedicated management platform for logging and tracking calls. Instead, like in many other higher-education institutions, QUT relied on a combination of digital and manual systems: email, paper, miscellaneous access databases, etc.