Here at Noggin, our passion is helping communities and organizations manage disruption, smarter. And these are the principles that guide us.
Interdependency. Inter and dependency. The butterfly effect and all that. Bonds are strong between global supply chains, and major events, so let's bond together and make everyone more resilient.
OK. So we're all special. Actually, we're all really special. But honestly, there are commonalities in the way that we manage disruptive events. And we're here at Noggin to help our customers exploit those commonalities, and learn lessons from each other, like never before.
About the age of two, we learn about sharing. It's a hard concept at first, we get better at it, and then for some strange reason we tend to get worse at it. But sharing is the new black (or maybe lime green). Not sharing doesn't give us a competitive difference, or avoid being blamed. Sharing can break down barriers and help communities in times of need. Sharing is not a closed loop and it does not mean that everyone is on the same system.
Open. It's all for some. And not for everyone. If you want to share, maybe it's just a piece of fruit from your lunchbox, or maybe it's your whole lunch. But that shouldn't matter. You should be able to share a little or a lot.
IT systems. They're alluring. They can wash your dishes and clean your shoes, they'll even look after the kids. But maybe you've got other IT systems in which you've invested a pretty penny. So, don't throw the baby out with the bathwater. Play well with others.
If you're in the service game, serve and serve well with a smile. No grunts or groans. Leave that to the tennis circuit.
Plans are good. They make us go through the discipline of thinking about foreseeable risk. However, improvisation should be a lesson learnt in preparation. If you can improvise, you can deal with the unforeseen. Of course, technology can help you improvise more effectively by giving you the time to.
Methodologies. They're out there. Ways of dealing with events, cases, and disruptive events. But every organization has subtleties in the way they do things. So why shouldn't you be able to do things your own way, and share information with others who have different processes. Well, we believe you should. No more big sticks. Just lots and lots of cake.
Otherwise described as - "if you're not adding value, you're not doing your job". We expect our Noggins to challenge ideas, think about the problem at hand and turn up to meetings with a point of view. If not, then you're just passing baggage. And I can find a person for that.
We like to dream, but we're also pragmatic. Pragmatic naivety, if you like. Lateral thinking is all about not being so bogged down in the problem that you can't see those new connections that can make a software experience go from good to great.
Life is not a zero-sum contest If you're going to do something, particularly in technology, do something where the net benefit on the community is positive so that when you shuffle off this mortal coil, you do so with a smile. And on the way, make sure that every day is a positive experience because happiness is not something that you can put off. You never know when that bus is coming.
To borrow from James Carville's campaign phrase for Bill Clinton: "It's the economy stupid," we like to keep our focus on the user and customer experience. Experiences in life should be good, particularly when you're helping protect other people's lives, and particularly with software. Software needs to solve a problem, not create one. Focusing on the user, stupid, is the smarter way.