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Guide to Addressing the Underreporting of Safety Incidents in the Workplace

Safety Managers have long cited the underreporting of safety incidents in the workplace - accidents, injuries, and illness - as a major hurdle to improving safety performance and cementing a positive safety culture. But it appears even frontline managers have underestimated the sheer number of safety culture. But it appears even frontline managers have underestimated the sheer number of safety incidents that go underreported. Not only is safety incidents that go underreported. Not only is safety reporting more pervasive than previously considered. It's also happening across business lines and at every level of the organization.

How bad is the issue? A recent Underreporting of Safety Incidents in the Workplace survey put the global total at 25 percent. That's a full quarter of workplace incidents, including near misses, as well as injuries and property damage events, go underreported. 

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Guide to Understanding ISO 22301: Management system requirements for business continuity

As Business Continuity Management (BCM) practitioners know well, the business continuity plan (BCP), which helps ensure critical operations remain available and minimize business impacts, irrespective of the type of incident or disruption, is the cornerstone of any best-practice business continuity program. The BCP is absolutely essential to the business continuity manager’s task of identifying, quantifying, and minimizing potential business interruptions and risks.

Here, the data is clear. Business closure numbers are heavily weighted towards companies that fail to develop BCPs before major incidents; in fact, as many as three in every four organizations without a business continuity plan fail within three years of a disaster.

As dispositive as those numbers are, there’s still an element missing; for companies that have developed BCPs and disaster recovery plans aren’t out of the woods quite yet. Having a BCP during the prevention and preparedness phases is one thing, but executing the plan promptly once a disaster has taken place is the key business survival factor. After all, companies that are unable to resume operations within 10 days of a disaster striking are unlikely to survive. Further, 80 percent of companies that do not recover from a disaster within one month are likely to go out of business.

That’s why the best business continuity programs also develop business continuity management systems (BCMS), defined as the overall management system that establishes, implements, operates, monitors, reviews, maintains, and improves business continuity. Developing systems, rather than just plans, enables businesses to better understand needs and evaluate the necessity for establishing business continuity management policies and objectives. There is also growing evidence that organizations that have not implemented a Business Continuity Management system are more likely to fail after a major disruptive event.

What’s more, a BCMS reinforces the importance of implementing and operating controls and measures for managing an organization’s overall capability to manage disruptive incidents. Taking a systems-approach also helps ensure continual improvements based on objective metrics. The question remains, though: how to build a best-practice BCMS?

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Optimize Your Physical Security Management System for Mobile

At the beginning of the decade, a glut of physical security management technologies flooded the market, purporting to reorient the industry away from its traditional command and control focus. While some of those solutions did, in fact, yield tangible benefits, the consensus today is that protective security technologies have a long way to go to ensure maximal security, in a timely manner, for people and physical assets. In particular, overwhelmingly hardware-intensive physical security management equipment still dominates the field. And those tools have largely proven unable to keep up with the physical security threat as it’s evolved.

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A Buyer's Guide to Purchasing Business Continuity Management Software

What are the stakes of effective business continuity management (BCM)? For starters, roughly 40 to 60 percent of small businesses never reopen following a disaster, according to the U.S. Federal Emergency Management Agency. A further three in every four organizations without a business continuity plan (BCP) fail within three years of a disaster.

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How Crisis-Prepared Are You For Brexit? Guide to developing a Brexit business continuity management plan

At its essence, business continuity management is about ensuring business-critical activities continue in the event of disruption. Disruptive events, though, come in multiple varieties: external and internal; planned and unplanned. Somehow, organisations must prepare for all of them, even the unlikeliest contingencies. Do they?

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Woolworths Achieve Business Improvements with Noggin's Flexible Incident Management Platform

It’s no overstatement to say that Woolworths is synonymous with the Australian supermarket. The mega-retailer accounts for some 80 percent of market share; its more than one thousand stores are fixtures in Australia’s (and New Zealand’s) cities, towns, and rural communities. But such thorough market domination does create operational challenges. Having so many stores means that Woolworths has to manage an incredibly complex supply chain, with extreme weather events increasing the risk of disruption. Not only that, security guards also have to monitor untold volumes of foot traffic, often traversing through public spaces.

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A Buyer's Guide for Emergency Management Software

Despite enormous strides in emergency and incident management technology, volunteer disaster and emergency response organizations, when queried, still acknowledge facing stark challenges – none graver than a sharp increase in the volume of emergencies agencies face individually. It’s chiefly this growth in the number and severity of emergencies – usually unaccompanied by an offsetting budgetary and/or staffing increase – that cancels out many of the positive benefits agencies hope to accrue from their advanced, emergency management software buys.

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How Workflow Management Enables Business Transformation

Nowadays, most of us at least have a passing acquaintance with the concept of workflow management, an increasingly core component of modern enterprise information technology. Still, with advances in workflow technology coming almost daily, there’s always more to learn – especially if you’re in the business of delivering organizational change at scale – and no better time to learn it.

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A Purchaser's Guide to Buying Safety Management Software

For business owners, maintaining a safe workplace has never been more important. For, as the data shows, firms are increasingly leveraging effective safety management protocols to gain a competitive advantage in their respective industries.

More than anywhere, that competitive edge comes out of the expense side of the ledger. Here, the cost (both indirect and direct) of safety incidents can be paralyzing, ultimately even business-ending. The federal regulator, Safe Work Australia reported that the median payout for a serious worker's compensation claim stood at AUD$11,500, which was a 39 percent year-over-year increase. Indirect costs also soared: the median time lost for a serious claim jumped 32 precent, in the same time period.
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Understanding Your Clery Act Requirements

Since the early 1990s, colleges and universities receiving federal government funding have been legally required to disclose information about crime on and near their campuses. The specific statute that mandates disclosure is the Clery Act, short for the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics.

So what exactly does the Clery Act require colleges and universities (including individual campuses within a larger university system) to disclose? As administrators know all too well, the list of Clery Act requirements for crimes perpetrated on campus - or within what’s defined as Clery Act geography - is quite extensive, running the gambit from criminal offenses, hate crimes, and Violence Against Women Act offenses to arrests and referrals for disciplinary action for weapons. Further Clery Act requirements extend to emergency response and evacuation mandates, as well.
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Crisis Management Software: A Buyer's Guide

The crisis threat is growing in kind, intensity, and most recently cost. According to an internal Deloitte study, crisis-struck companies in the U.S. lost $350 billion in market valuation and $45 billion in resulting losses, fines, and penalties over a period of two short years.

Those financial stakes alone underscore the need for adopting corporate crisis management technologies to help teams and crisis leaders increase organizational resilience in the face of the unexpected. The only question is, which tools make sense for your business? After all, too many technologies that claim to handle events and issues are often inadequate.
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Enhance Your Hazard Reduction Management Capabilities

By now, most have learned the fate of Pacific Gas and Electric (PG&E), the California natural gas and electricity utility on the brink of financial ruin. Specifically, PG&E is facing insurance claims on the magnitude of $30 billion, with punitive damages and future claims not out of the question.

Of course, these liabilities stem from the utility’s culpability in starting the devastating Camp Fire in 2018, the deadliest, most destructive wildfire in California state history. And that’s why, the example of PG&E begs a critical question for other utilities: what hazard reduction management measures should you be implementing to avoid PG&E’s fate?
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Security Management Software: A Buyer's Guide

Bolstering the physical security of corporate assets and locations has slipped off the radar of most Boards and C-level executives. In turn, investments have dropped, leaving physical assets more vulnerable than ever.

It’s time to reprioritize corporate security by procuring robust security management technology. Only question remains: towards which security management solution should your procurement dollars go?
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Guide to Operating a Security Operations Center (SOC)

Since 9/11, everything has changed in the worlds of operational and physical security. Only problem is: some organizations haven’t kept up.

Traditional physical security threats like violence, trespassing, vandalism, etc. remain operational risks. Meanwhile, cyber security concerns converge with physical security needs.

That’s why organizations are building robust security operations centers (SOC) to keep physical assets and people safe. But how do you bring the benefits of an SOC to your business without getting saddled with the costs?
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All-Hazards Planning Guide to Effective Major Event Management

For the stakeholders involved, all-hazards planning is absolutely integral to effective major event management. The reason is clear: major events simply pose an outsized security risk, especially if they’re viewed as political, social, or religious in orientation.

And not just security risk, major events create all kinds of operational risk, too, risk that requires lengthy planning cycles and extensive training. Even then, it’s all too easy to get major event management wrong. What’s, then, to be done in order to avert major-event disaster and enhance the emergency response capabilities of all event stakeholders?
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Developing an Effective Permit to Work System: An introductory guide

Involved in hazardous operations and other forms of non-routine work? Then, you understand the need to implement stringent work risk controls, measures that go above and beyond safe work protocols for routine jobs. In fact, statutory requirements in your work jurisdiction and industry might actually be pushing you toward taking formalized steps to mitigate the manifold work health and safety risks associated with dangerous jobs.

An essential (and often legally mandated) feature of control of work is the permit to work process. This measure represents a concrete step a stakeholder can (and should) take to control work deemed potentially hazardous.
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Mitigating the Work Health and Safety Risks to Lone Workers

Nowadays, most jurisdictions impose a strict duty of care obligation on PCBUs (Persons Conducting a Business or Undertaking). In turn, employers must provide a baseline level of care for their employees.

That requirement doesn’t just apply to employees working within the four walls of the traditional office. Far from it: the duty of care obligation also extends to lone workers - yes, lone workers who usually have a higher level of work health and safety risk.
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Developing an Effective Business Continuity Plan

Business continuity management today is a holistic management process for identifying potential threats to your organization and sussing out the operational impacts those hazards pose should they come to pass.

In theory, this core responsibility brings business continuity professionals in close contact with other folks from all over the business with the aim of creating a best-practice plan. In practice, though, things are usually different.
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A Brief Overview of the Australian Security of Critical Infrastructure Act 2018

In recent times, the Australian Parliament passed the widest-ranging, cybersecurity regulations to hit the critical infrastructure industry to date. So who’s effected by the Security of Critical Infrastructure Act and what do they need to know?

Critical electricity, gas, and water assets, as well as ports have all been singled out. Owners and operators of those assets must now provide a clear accounting of security risk to a central body. But that change only scratches the surface.

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Introductory Guide to Risk Management

Quite frankly, the top-line risk of business interruption has never been higher. So too: the costs of recovering from a disaster-related, facilities closure. And with a critical number of salient, cross-industry trends also exacerbating business risk across the globe, ramping up your risk management program has never been more important.

Unfortunately, it’s not that easy. Effective risk management has its challenges, starting with the often-stark reality of limited resources for controlling identified risks. That’s just the tip of the iceberg.
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Housing New Zealand Bolsters Safety Practices with Help from Noggin

A crown agent that provides housing services for people in need, Housing New Zealand focuses on the efficient and effective management of state house and tenancies under its care. And they’re quite a few: around 63,000 properties nationwide, to be precise.

But in preparing for the passage of the Health and Safety at Work Act 2015, the agency knew it needed to seek out an integrated, work health and safety management system to implement mandated changes as well as meet ambitious, internal targets.
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Volunteers on Demand: How Technology is Shaping the Future of Volunteering

With digital disruption changing everything, it was only a matter of time before cloud-based apps and services came for the volunteering sector. But that’s where we’re at.

The pervasiveness of mobile technologies among volunteer populations has contributed to huge shifts in volunteer behavior. What are the impacts, and how can public safety and emergency management agencies react? To get the answers, tune into the presentation we delivered at the Australian Fire and Emergency Management Conference on how technology is shaping the future of volunteering.
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Explaining AIIMS

A nationally recognized incident management structure, AIIMS (the Australasian Inter-Service Incident Management System) provides a common management framework for organizations working in emergency management roles and/or responding to non-emergency situations. As such, the system enables multiple agencies engaged in incident response or planning to seamlessly integrate their resources and activities without missing a beat.


But that’s only the tip of the iceberg. Keen to learn more? You’re in luck. We created a detailed guide to understanding AIIMS, which goes into the system’s core principles, functional areas, business benefits, Incident Management team set up, and so much more.
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A Guide to Understanding ISO 45001

Workplace injuries and diseases cut down productivity, increase staff absences, and even raise your insurance premiums. But managing occupational health and safety to reduce your workplace risk hasn't always been easy, especially with myriad, overlapping standards in the space.

Not anymore. Earlier this year, ISO (the International Organisation for Standardization) issued the ISO 45001 standard, a first-of-its-kind, international standard that gives businesses a common framework to manage their OHS risk.
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Toward an Enterprise-wide, Risk-based Approach to Compliance Management

After severe shocks to the political system, business uncertainty and regulatory compliance are both on the rise. But it’s not just external regulations that companies have to worry about. Organizations also build their own set of internal policies and procedures to limit liability and stay competitive in the market.

Those measures can come with a significant price tag, though: $155 billion for Australian enterprises (alone) looking to administer and comply with self-imposed rules and regulations. Why are business paying such a steep price for compliance?
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Customer Success Story: LINX Cargo Care Group

A diversified logistics infrastructure and solutions provider, LINX Cargo Care Group employs over 3,800 people and operates in more than 60 sites across Australia and New Zealand. The company services a diverse portfolio of customers, across multiple industries. And the scope, size, and span of operations are pretty impressive too.

It only made sense then that the brand, emerging from a de-merger, would seek to raise the bar on employee safety, with a new, flexible HSEQR (Health, safety, environment, quality, and risk) system – one that could service all of its businesses and help harmonize incident management and safety processes.
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Understanding the ICS

A key development in emergency management in the last half century, the Incident Command System (ICS) is an operational incident management structure, which offers a standardized approach to the command, control, and coordination of emergency response.

But that alone doesn’t explain why the structure’s been picked up by so many jurisdictions and agencies, both public and private, to use in organizing field-level incident management operations. To comprehend the success, you need to understand what ICS does at a granular level.
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Managing Disaster Volunteer Reliability

You know the story: emergency preparedness depends on our ability to accurately gauge volunteer reliability. Only problem is it's just not that easy. In fact, for a lot of reasons, it's getting even harder.

Don't despair, there's plenty you can do. But first, organizations need to properly understand the volunteer reliability challenge.
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Availability Management in Volunteer Disaster and Emergency Response

As veteran emergency managers will tell you, coordinating the availability of emergency personnel is operationally critical to delivering resources and services. It’s just not that easy, especially for agencies who rely heavily on volunteers to support their response efforts.

And those organizations are becoming the norm as volunteer ranks are swelling: not just formal organization volunteers, but also spontaneous volunteers converging on disasters sites even before established organizations can arrive. No doubt, this class of emergency worker can bring a lot to the mission, but they also raise clear operational questions. None more important than, will my volunteers reliably show up?
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Achieving Interoperability in Information Management

Veteran emergency managers will tell you, nothing enhances the response effort quite like effective interagency cooperation. As a collective, cooperating partner agencies can achieve more than any one agency alone. And by pooling their resources, agencies further resource development and deployment goals, especially in a large-scale disaster situation.

The rub is: it’s just not that simple. Interoperability – the ability of first responders, emergency managers, government agencies, and other public safety organizations to work well with each other – doesn’t happen without preplanning. And that goes double for one of the most crucial vectors of interoperability, integration of information management systems.
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A Guide to Capability Management in Volunteer Disaster and Emergency Response

When it comes to volunteer disaster and emergency response, effectively managing resources couldn’t be more important. Your resources-be they materials, supplies, facilities, technologies, even people-are assets in every sense of the word. But they don’t get the job done alone. That’s where capabilities come in.

The main purpose of a capability-a set of differentiated skills, complementary assets, and routines-is to maximize the productivity of a resource. And that makes capability management one of the most important incident management functions there is. However, as veteran emergency managers will attest, accurately monitoring and keeping constant tabs on capabilities is far from easy. Doubly so in the volunteer disaster context.
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The Health and Safety at Work Act Turns Two: An update

Five and a half years after the fatal explosion at the Pike River Mine, New Zealand’s new
occupational health and safety law, the Health and Safety at Work Act (HSWA,) came into effect. Part of a larger reform of the country’s tottering work health and safety regime, the HSWA passed Parliament in 2016.

The new rules have officially been on the books for just over two years now. So we thought there was no time like the present to take quick look back, offer an update on the HSWA, and suggest what additional measures you need to take to ensure compliance.
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Cajun Navy Relief Tackles Hurricane Harvey Response with Modern, Mobile Technology

Amidst the destruction wrought by Hurricane Katrina in 2005, a tradition of homegrown, all-volunteer boat rescue, unique to the low-lying Gulf States, resurfaced. At that time, Louisiana locals began to call themselves the Cajun Navy, constituting an informal, all-volunteer armada without affiliation to the much-maligned governmental response. After Katrina, the Cajun Navy would remain docked. But a decade later, the Navy sailed again.

The catastrophic flooding of the 2016 Great Flood elicited a new call to arms, reviving Cajun Navy Relief, one of the more formalized of the volunteer groups. The grassroots rescue effort provided much-needed back up to official first responders, who were inundated with emergency calls.
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Cajun Navy Relief Improves Disaster Preparedness

A Louisiana-based, grassroots rescue effort, Cajun Navy Relief has been at the forefront of response to some of the nation’s most devastating natural disasters in recent years. Though the 2016 Great Flood in Louisiana helped introduce the volunteer organization to the public eye, relief efforts undertaken in the direct aftermath of Hurricane Harvey really brought the group to national prominence.

It was then, in fact, that Cajun Navy came into contact with Noggin. And we were able to stand up a simplified version of our Noggin OCA, fully-integrated emergency management software.
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Guide to Developing an Emergency Evacuation Plan

The evidence shows that the more disorganized an emergency evacuation is the more likely it is to cause unnecessary confusion, property damage, injury, even fatality. Developing a robust emergency evacuation plan is the only way to keep customers and staff safe.

Not sure how to get started? Or looking to take your current planning efforts to the next level? We’re here to help. Based on best practices in the field, our step-by-step, how-to guide gives you a detailed template to develop your emergency evacuation plan.
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Guide to Developing an Emergency Lockdown Plan for Your School and School Districts

Developing an Emergency Lockdown Plan for Schools and School Districts

Campus emergency preparedness goes far beyond active shooting planning. Schools and school districts need supplementary emergency lockdown plans, as incidents become more common.

Not sure how to get started? Or looking to take your current planning efforts to the next level? We’re here to help. Based on best practices in the field, our step-by-step, how-to guide gives you a detailed template to develop your own emergency lockdown plan.
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Guide to Developing a Severe Weather Emergency Plan

Small and medium-sized enterprises are particularly vulnerable to the effect of severe weather incidents. Forty percent of them don’t reopen after natural disasters. Of those that do, only 29 percent remain operational two years later. To keep staff and customers safe and your business solvent, companies need robust, severe weather emergency planning.

Not sure how to get started? Or looking to take your current planning efforts to the next level? We’re here to help. Based on best practices in the field, our step-by-step, how-to guide gives you a detailed template to develop your own plan.
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An Educator's Guide to Developing a Severe Weather Emergency Plan

When it comes to severe weather, school property is heavily exposed. To keep students, faculty, and other staff safe, schools and school districts need robust severe weather plans.

Not sure how to get started? Or looking to take your current planning efforts to the next level? We’re here to help. Based on best practices in the field, our step-by-step, how-to guide gives you a detailed template to develop a severe weather emergency response plan for your school or school district.
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Guide to Developing an Active Shooter Response Plan for Your School and School District

Over the last half-school year, the U.S. averaged over one active shooting incident a week-a staggering statistic that nonetheless clarifies the need for robust active shooter response planning.

Not sure how to get started? Or looking to take your current planning efforts to the next level? We’re here to help. Based on best practices in the field, our step-by-step, how-to guide gives you a detailed template to develop your own active shooter response plan.
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Guide to Developing a Workplace Active Shooter Plan

Workplace active shooter incidents are on the rise. And though we’ve seen high profile shootings in multiple sectors, retail and commercial bank still remain especially vulnerable. Robust workplace active shooter planning is essential.

Not sure how to get started? Or looking to take your current planning efforts to the next level? We’re here to help. Based on best practices in the field, our step-by-step, how-to guide gives you a detailed template to develop your workplace active shooter plan.
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Guide to Developing a Product Recall Plan

Defective products are a leading cause of liability loss. Increasing supply chain complexity and heightened regulatory oversight are only making the recall threat worse. Protecting your business requires developing, implementing, and testing a cross-functional, multi-staged product recalls plan to keep customers safe and reduce risk.

Not sure how to get started? Or looking to take your current planning efforts to the next level? We’re here to help. Based on best practices in the field, our step-by-step, how-to guide gives you a detailed template to develop your product recall plan.
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A Retailer's Guide to Developing a Data Breach Action Plan

The financial toll of a data breach is rising: the average cost of a single attack now stands at nearly $4 million. These are especially worrying numbers for retailers whose industry just became the most vulnerable. To mitigate the risk, keep sensitive data safe, and shorten the recovery, retailers need to develop, implement, and test data breach action plans.

Not sure how to get started? Or looking to take your current planning efforts to the next level? We’re here to help. Based on best practices in the field, our step-by-step, how-to guide gives you a detailed template to develop your own data breach action plan.
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Guide to Developing a GDPR Personal Data Breach Response Plan

The General Data Protection Regulation (GDPR) came into force this spring with a set of prescriptive regulations on how to process the information of EU data subjects and what to do in the event of a personal data breach. Given the combination of stricter requirements and steeper penalties, companies, especially financial institutions, need to be prepared with GDPR-specific data breach protocols.

Not sure how to get started? Or looking to take your current planning efforts to the next level? We’re here to help. Based on best practices in the field, our step-by-step, how-to guide gives you a detailed template to develop your own GDPR personal data breach response plan.
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Guide to Avoiding Crisis Management Planning Pitfalls

The crisis threat is clear. And companies have taken notice. Now, the overwhelming majority of them, a whopping 84 percent, have crisis management plans in place. That’s only half of the work though. Planning doesn’t equal preparedness.

But having planned, most organizations think the job is over. Nothing could be further from the truth. In fact, businesses who think so have just fallen prey to a huge crisis management planning pitfall.
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An Integrated Approach to Resource Management for Public Safety and Emergency Management

In an emergency, getting the right resources to the right place at the right time is critical. But numerous factors conspire to make effective resource management a challenge.

Taking an integrated approach, this guide tackles the key resource management challenges faced by public safety and emergency management agencies, whether responding to disasters or dealing with business-as-usual tasks.
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The Information Security Registered Assessors Program (IRAP) Guide

Looking to handle protected information for the Australian government, one of the country’s largest ICT procurers? Then, you’ll definitely need to get acquainted with government information security measures, like the Information Security Registered Assessors Program, or IRAP.

IRAP provides a thoroughgoing framework for assessing service providers who’re interested in processing, storing, and/or transmitting government data at the protected level. Specifically, it gives you the validation you need to handle sensitive government information.
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Keep It Simple Stupid in Crisis: Understanding the effects of stress in crisis decision making

If you’re working in crisis, then you know firsthand all about the ill effects stress has on your decision-making capabilities. Think your powerless to cope? Well, maybe someone’s told you to “keep it stupid simple.”

Not just a design concept, the “keep it simple, stupid” principle, or KISS, applies to crisis decision making as well. Just think about it – in crisis, we’d rather not deal with too many extra details when making a decision.
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Crisis Management Planning: An Introductory Guide

Corporate crisis continues to grow in kind, cost, and intensity. Only last year, we experiences a 25% net gain in the number of trackable crises. Meanwhile, crisis-related work stoppages easily cost businesses upwards of $1 million per hour.

But though the likelihood and price tag of crises are at all-time highs - 80% of crisis executives have had to mobilize their teams in the last two years - the number of companies actually planning for crisis remains alarmingly low. What's going on here?
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Hazardous Material Management: Avoiding Workplace Risk in Australia and New Zealand

Like it or not, the modern economy was built on hazardous materials. Now your firm generates or inadvertently hosts any number of them.

With new policies in Australia and New Zealand redefining common materials as hazardous wastes and placing stringent work health and safety regulations on PCBUs, lots of businesses are finding themselves in that situation. In turn, they’re asking, what can be done to efficiently manage hazardous waste and avoid workplace risk?
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A Work Health and Safety Guide to Contractor Relationship Management

No doubt about it. The labor hire market is surging across the world. Some advanced economies, like Australia, are even registering increases of over 30 percent in the number of independent contractors. For businesses, the benefits are clear: lower costs, increased flexibility, less oversight.

But achieving those strategic business objectives through contractors takes time and effort. What’s more, the risks of getting contractor relationship management wrong can be a lot costlier than most firms consider. That’s because countries like Australia and New Zealand have all adopted stringent new work health and safety guidelines that foist new responsibilities onto businesses that simply host contractors.
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Managing Corporate Reputation: What senior executives need to know

Ask most corporate boards and they’ll tell you, reputational crisis is one of the top strategic risks out there. A company’s reputation is one of its strongest assets. Squander that asset and firms risk losing employees, customers, revenue – and those are only short-term consequences.

But despite facing such a stark strategic risk, too few companies are adequately prepared to manage reputational threats when they do crop up. So what’s to be done to develop a data-driven, reputation management practice? It takes senior executives leading the charge. That’s why we created a business leader’s guide to getting started with corporate reputation management.
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Bringing Social Sentiment Analysis Into Crisis Management

By now it's clear social media has radically changed the game for business. Consumers no longer have to rely on traditional communications organs in order to weigh in on what companies are doing.

But for firms in the public eye, the spectacular growth of social channels has created a new threat vector for reputational crisis - one that carries with it serious, strategic risk for businesses. How are companies dealing with the threat? Alarmingly, only 33 percent are ready to manage reputation risks on social.
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The Definitive Guide to Effective Crisis Decision Making

When crisis strikes, it moves fast – really fast. As for our ability to make effective , rapid-fire decisions, it doesn't always keep up.

Let's face it. Teams rarely make decisions in such high pressure conditions, where information is imperfect, communication is ad hoc, and stress is acute. So that's why we created this definitive guide to crisis decision making that presents crisis leaders with an intuitive training model to get crisis decision making right.
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10 Steps to an Effective Crisis Management Plan

The data is in. Though the majority of companies acknowledge the increased likelihood of crisis, most still aren’t taking the steps they need to take to truly prepare themselves for likely disruptions.

It’s not too late. Effective crisis management planning is all about addressing vulnerabilities, minimizing the impacts of crisis, and instilling an organizational culture of preparedness. But executing a well-developed crisis plan takes effort, so we’re to help. We’ve created a 10-step guide to building and implementing an effective crisis management plan.
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Getting Started with Crisis Management

Launching a crisis management competency at your company? Or taking that capability to the next level?

Then you already know that crisis can happen to any company, at an time. But effective crisis management means more than just acknowledging the likelihood of crisis. Crisis management takes a thorough understanding of both the nature of crisis and the stages of crisis management.
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Six Essentials You Must Have in Your Crisis & Critical Issues Management App

Looking for a flexible critical issues and crisis management solution to help you effectively tackle every stage of the crisis management lifecycle? Then, that system will have to do a lot.

Don't worry, we've distilled the functionality you'll need to just the essentials.
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Spotlight on Crisis: Volkswagen Emissions Crisis, 2015

In 2015, Volkswagen found itself in the middle of an emissions crisis after public allegations were made by the EPA that VW had violated the Clean Air Act and ordered the recall of almost 500,000 cars. 
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Spotlight on Crisis: Pike River Mine Explosion, 2010

In September 2010, the Pike River Mine Company found itself amidst a very public crisis after a "highly irregular" explosion rocked the mine and killed 29 workers. 
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Spotlight on Crisis: Uber Data Breach, 2016

In 2016, Uber found itself in the midst of an unfolding crisis after 57million consumer data records were illegally obtained by a couple of hackers.
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Spotlight on Crisis: Wells Fargo Fake Accounts Incident, 2016

In 2016, Wells Fargo Bank found itself in the midst of a very public crisis, after allegations from the Consumer Financial Protection Bureau surfaced accusing the banking giant of a half-decade long fake-accounts fraud scheme. 
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Learn how Belfast International Airport manages operational and emergency events using Noggin

At the 2017 British-Irish Airports Expo, Kevin Napier, Compliance Manager for Belfast International Airport gave a talk on how the airport uses the cloud-based Noggin Incident Management platform to handle a range of operational and emergency incidents.  
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