Nowadays, cyber-attacks might garner the headlines. Yet, organizations still stand to lose significant revenue as a result of physical security incidents.
How’s Noggin streamlining dispatch management to proactively address the challenge? We tackle the issue in the following article.
Security incidents are on the rise
In 2022, for instance, companies lost a staggering $1 trillion in revenue from physical security incidents, according to the World Security Report, on par with the monetary impact caused by cyber incidents. Add to that, one in four publicly listed companies surveyed reported a drop in value in the 12 months following a security incident.
Dismiss the findings as a post-Covid blip? Well, fast forward to just last year, when industry data revealed that physical security incidents were on the upswing. As many as 25% of surveyed business leaders reported experiencing an increase in physical security incidents.
Security teams have long been the first line of defense. However, these teams must now grapple with the consequences of increased security incidents. Many are rightly frustrated that the security incident solutions they’ve procured aren’t adequately addressing challenges to dispatching and activity logging, such as poor visibility, missed updates, lack of automation and standardization, insufficient centralization, and conflicting information creating barren audit trails.
Where to turn to find the dispatching and activity logging functionality needed to ensure all calls are logged promptly, so they can be triaged, reviewed, as well as acted and reported on efficiently? In this article, we’ll lay out the latest enhancements to Noggin’s security management software, particularly our new Modules for Dispatch and Activity Logging.
What’s in Noggin’s new Dispatch Module?
Security dispatching is all about coordinating and managing the response to security incidents, to ensure a prompt and effective response from security personnel. But to do so, dispatchers need to be able to easily capture calls and swiftly triage them.
That’s what Noggin’s new Dispatch Module does. Ideal for a risk environment where security incidents are on the rise, the Module easily captures calls, whether input by dispatchers or coming from the public via easy-to-use forms.
From there, the new functionality enables swift triage and intelligent dispatching to get the right responders where they need to go quickly and efficiently.
Need to track how the team is doing out in the field for reporting? The Module helps there, too, simplifying dispatch management to ensure officers are getting where they need to go in a timely manner, with functionality that helps teams measure their performance over time.
Here’s a little taste of how the end-to-end process works.
Security Managers can now log into a new dashboard to see all calls (and their locations), whether active or pending. In the same dashboard, they can also see active units (and their real-time locations) as well as units not currently assigned to calls.
And so, when a call comes in, the dashboard provides quick actions dispatchers can take right off the bat, e.g., dispatching (additional) units, updating units (in bulk,) or creating an incident.
Users can also track the progress of their responding units as they move toward the site of the call. And they can add dispatch comments, too.
Once a unit (or units) gets assigned to a call, personnel will get a notification, prompting them to open up the app, where they’ll see a dashboard with relevant details about the call. They’ll also be able to use the system to mark when they’ve arrived on the scene of the call.
What’s more, the Module gives them functionality to provide crucial updates about the call as they go, either by typing or dictation. As a result, the Module helps provide dispatchers valuable metrics, such as the time it takes to get the first unit to the scene from the time that unit is dispatched.
Besides average response time, the Module provides other valuable dispatcher insights and analytics, such as:
- Calls by source
- Calls by priority
- Calls by type or nature
- Number of calls created by month (stacked by type or nature)
What about escalating a call? By all accounts, that’s a critical time in the lifecycle of an incident. Too often, though, important information gets lost.
Not with Noggin. Security managers and officers can simply escalate a call into an incident with the click of a button.
Do they have to re-enter details about the call? Not at all. The Module takes the key information entered about the call when creating the security incident. Since the system establishes the informational link between the call and the incident for them, teams can get down to the hard work of incident collaboration and response instantly.
What’s in Noggin’s new Activity Logging Module?
In addition to the Dispatch Module, Noggin’s also rolling out enhanced activity logging capabilities, so that teams can more easily document their activities, measure performance, and automatically generate shift reports that can be shared with senior leadership.
In a nutshell, users can now view all logs created across the system – even from multiple sites. And on the flipside, the Activity Logging Module makes it much easier for security managers and officers to create activity logs, using a simple drop-down form that they can even access on their mobile devices if they’re out in the field.
Besides logging, the new Module tackles activity reporting with enhanced shift reporting functionality, solving the thorny issue of not knowing what exactly your security team has been doing at a particular site at certain times.
Of course, security managers and officers don’t need to just create reports, which the system can now do for them, but they need to be able to share those reports, as well.
The Module helps there, too, giving users the ability to share newly created reports in custom print templates ideal for sending to senior leadership and management, so stakeholders can better understand what’s happened during a given shift.
Finally, with security incidents on the rise, thinly stretched security teams are desperate to spend less time on repetitive work and more time driving value. Thanks to Noggin’s new Modules for Dispatch and Activity Logging, security teams benefit from user-friendly functionality to automate their tasks, centralize tracking, and generate shareable reports to keep everyone in the loop and demonstrate how the security program is performing.
Keen to see for yourself how Noggin helps capture every call and incident without adding to your workload? Request a demo today.
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