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The Noggin Platform

The world's leading integrated resilience workspace for risk and business continuity management, operational resilience, incident & crisis management, and security & safety operations.

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  • Crisis management Crisis Management
  • Emergency Management Emergency Management

Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Safety Management Safety Management
  • Employee Health & Wellbeing Employee Health & Wellbeing
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Asset Management Asset Management
  • Contractor Management Contractor Management
  • Visitor Management Visitor Management
  • Emergency Management Emergency Management

All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.

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Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.

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A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.

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Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.

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Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Physical Security Physical Security
  • Cyber Security Cyber Security
  • Visitor Management Visitor Management
  • Critical Infrastructure Protection Critical Infrastructure Protection
  • Emergency Management Emergency Management
  • Governance Risk & Compliance Governance, Risk & Compliance
  • Asset Management Asset Management
  • Contractor Management Contractor Management

Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.

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Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

Learn More
Request a Demo

Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.

Learn More
Request a Demo

Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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  • Business Continuity Planning Business Continuity Planning
  • Crisis Management Crisis Management
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Continuity of Operations Continuity of Operations (COOP)

Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.

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Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

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Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.

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What Is Operational Resilience?

You may have heard the terms 'operational resilience' and 'business continuity' used fairly interchangeably, but there are distinct differences between the two practice areas, check out this article for a breakdown. You can also read a quick overview of Organizational Resilience, here

What is Operational Resilience and Why does it matter?

 

After a series of financial crises and near-banking crises, operational resilience has belatedly become a key corporate objective. But what is operational resilience, anyway?

Too often, key stakeholders aren’t certain. They consider operational resilience a mere extension or appendage of the business continuity programs that they’ve had around for decades now.

This lack of awareness of what operational resilience is is a key problem in the corporate world. For one, despite their similarities, there are clear differences between operational resilience and business continuity.

Indeed, it was the absence of operational resilience that contributed directly to numerous corporate crises and disruptive events, most notably the Financial Crisis of the late 2000s and the more recent collapse of Silicon Valley Bank.

Given the stakes in deploying effective operational resilience programs, we’ve decided to pen this blog that tackles the question of what operational resilience means, exactly.

Not just that, the blog also addresses (1) why operational resilience is important, (2) the four stages of operational resilience, (3) the differences between operational resilience and organizational resilience, (4) the rise of operational resilience regulations, and (5) how to improve your business operations with operational resilience management software.

What does Operational Resilience mean?

So, what is operational resilience, anyway?

The industry-standard answer comes unsurprisingly from the world of financial services regulation. After all, that’s where operational resilience first emerged.

The Bank of England (BoE), one of the most important financial services regulators, defines operational resilience as the ability of firms to absorb and adapt to shocks and disruptions, rather than contribute to them.

Although the BoE is referring to financial firms under its purview, that clear and concise definition of operational resilience – the ability of firms to absorb and adapt to shocks and disruptions, rather than contribute to them – has been adopted all over.

Why is Operational Resilience important?

Understanding what operational resilience is helps to explain why operational resilience is so important. So, why is operational resilience important?

Business leaders are aware of how crisis-laden the world has become.

Operational risks loom large. The pressing threats businesses must address now include the pandemic and associated crises, such as the supply shock, mental health and wellbeing crisis, and acute rise in cyberattacks.

Meanwhile, more traditional setbacks in business operations aren’t going away. Systems have always malfunctioned; severe weather events have always occurred; and other local disasters have always surfaced.

Sure, global pandemics are Black Swan events, but those other forms of disruptions have been happening more frequently, as well.

In this context, operational resilience is important, because it’s all about proactively anticipating, preventing, responding to, recovering from, as well as adapting to these adverse disruptions, so that your business doesn’t go under.

The four stages of Operational Resilience

How then do businesses achieve the requisite level of operational resilience to prevent them from going under?

Well, they have done so by building the capability to proactively anticipate, prevent, recover from, and adapt to adverse disruption. Those four elements constitute the four stages of operational resilience or the operational resilience lifecycle.

In practice, the four stages of operational resilience work like this:

1. Preparation

At this stage, businesses identify the most likely events that could adversely disrupt – not just merely inconvenience – their operations based on their risk profile. For instance, a retailer in a high crime area would have to identify theft as a likely source of disruption.

2. Prevention

Once the risk or risks have been identified, organizations, at this stage, create preventive strategies to manage them. Of course, levels of resilience achieved through preventive strategies will inevitably vary. Simple issues like IT system failures, for instance, can be mitigated through redundancy and automation.

3. Response and recovery

Organizations develop preventive strategies so they can put them into practice should an event occur. That’s because at the stage when an event does occur, organizations will have to put their preventive strategies into action promptly.

4. Adaption

The final stage of operational resilience comes after addressing an incident. That’s when a thorough review of the successful elements of the implemented plan becomes essential. At this stage, organizations consider making necessary adjustments for future preparedness.

What is the difference between operational resilience and organizational resilience?

If those sound like the stages of organizational resilience or crisis management, they aren’t despite sharing the same basic framework.

So, what are the differences between operational resilience and organizational resilience that you need to know to get the former capability up and running?

Well, organizational resilience deals more broadly with the ability of an enterprise to absorb change and adapt to a new environment. 

Operational resilience has different mechanisms that support the basic capability. Unlike with organizational resilience, these mechanisms include initiatives that expand business continuity management programs to focus on the impacts, connected risk appetite, and tolerance levels for disruption of product or service delivery to internal and external stakeholders.

The rise of Operational Resilience regulations

We know about these mechanisms in operational resilience, because regulators have detailed what constitutes operational resilience.

Other regulators have taken up the path paved by the BoE. For instance, the Australian Prudential Regulation Authority (APRA) released draft Prudential Standard CPS 230, focusing on operational risk management and operational resilience. The U.S. Federal Reserve released a joint regulatory paper on Sound Practices to Strengthen Operational Resilience.

And in the EU, the Digital Operational Resilience Act (DORA) seeks to align the approach to managing ICT and cyber risk.

However, there’s no reason to believe that these regulations will remain cloistered in financial services. What’s more, organizations, irrespective of their industry, should want to develop operational resilience capabilities given the larger risk environment. But how?

Improve operations with Noggin's Operational Resilience Software

That’s where operational resilience software comes in handy. Noggin’s own operational resilience software makes best-practice operational resilience and business continuity easy. With Noggin, you say goodbye to the headaches of manual processes and hello to a cutting-edge platform that empowers you to stay agile, responsive, and always one step ahead of challenges. Noggin also helps to ensure you follow and comply with best practices and regulations such as ISO 22301, DORA, BoE, FCA, and CPS 230.

Keen to learn more about Noggin Resilience? Check out our best practice operational resilience and business continuity management software capabilities.

Go ahead - request a demo of Noggin today.