Leaders aren’t born, they’re made. And that’s nowhere truer than in the crisis setting, where the capability to lead effectively should never be assumed or taken for granted.
But what’s involved in crisis leadership, exactly? Well, the function of a crisis leader is to stabilize a fluid situation, instill confidence, and bring out the best in everyone.
Crisis leaders do so by providing clear direction and control. However, it’s not always possible to impose order on a chaotic situation quickly.
To do so, crisis leaders must demonstrate integrity, empathy, compassion, authority, and determination. These personal attributes work to defuse tension, provide a focus for activity, and reassure interested parties that responsible and competent leadership is on top of things.
Providing calm, caring, assertive engagement, crisis leaders also work to leverage team strengths, encouraging creative thinking, promoting accountably within a no-blame culture, taking timely action, and unequivocally assuming appropriate and ultimate responsibility for the crisis management.
Download the guide to continue reading >>