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  • Crisis management Crisis Management
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Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Safety Management Safety Management
  • Employee Health & Wellbeing Employee Health & Wellbeing
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
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  • Contractor Management Contractor Management
  • Visitor Management Visitor Management
  • Emergency Management Emergency Management

All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.

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Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.

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A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.

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Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.

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Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Physical Security Physical Security
  • Cyber Security Cyber Security
  • Visitor Management Visitor Management
  • Critical Infrastructure Protection Critical Infrastructure Protection
  • Emergency Management Emergency Management
  • Governance Risk & Compliance Governance, Risk & Compliance
  • Asset Management Asset Management
  • Contractor Management Contractor Management

Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.

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Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

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Request a Demo

Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.

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Request a Demo

Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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  • Business Continuity Planning Business Continuity Planning
  • Crisis Management Crisis Management
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Continuity of Operations Continuity of Operations (COOP)

Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.

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Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

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Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.

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Featured Article

Weather forecasting won't save us anymore

Written By James Boddam-Whetham for
Critical-Comms-logo

Article originally published in Critical Comms, original article available here

 

Just-in-time forecasting and mass notification systems are not enough to achieve resilience or preparedness.

This country has faced several catastrophic flooding events this year, with inundated areas of eastern Australia not quite out of the clear yet. How bad has the damage been thus far?

Sydney is well on its way to the wettest start to any year. The Warragamba Dam is over capacity, recently prompting nearby residents to evacuate.

Across the state, nearly 30,000 people were subject to evacuation orders. Six thousand homes went without power as residents faced their second major clean-up in just a month.

Meanwhile, in Queensland, the state suffered one of its worst recorded flood disasters, so soon after the 2010–11 floods devastated the state. Many of the state’s major cities, like Brisbane, recorded peak heights in flooding just shy of those recorded a decade ago.

The economic costs have been immense. Insured losses easily exceed $2 billion. Uninsured losses are greater still. The federal government is projecting $6 billion over the next four years for flood recovery in just those two states.

A wet summer was expected

The tragedy of it all is that a wet summer was expected. Indeed, these exact La Niña conditions were confirmed in November 2021.

Experts have also been warning that climate change will increase the number and intensity of severe weather events. Gone are the days of one-in-every-100-year weather events.

According to environmental historian Margaret Cook, climate modelling suggests that in many areas, a 1-in-20-year annual maximum 24-hour precipitation rate is likely to become a 1-in-5 to 1-in-15-year event.

What can we do to build resiliency, protect communities and avoid a repeat of these tragic events

Short-term solutions will not pre-empt severe weather impacts

We must start by pre-empting severe weather (and other critical) events sooner. We will not do that with either short-term weather models or mass notification systems.

Around-the-clock weather forecasts simply cannot project the arrival and behaviour of extreme weather events. These events just arrive too quickly and change too dramatically.

By the time the forecasts pick up on them, it is often too late. Emergency responses based on just-in-time forecasts are destined to fail.

The same goes for mass notification systems. Governments pay big bucks for early-warning systems that alert residents to the possibility of disaster conditions: often the same information they get from watching local news.

Sure, these solutions might have a role, but they do not come close to addressing root causes.

A much-needed change in focus

Indeed, our public dollars would be better spent elsewhere; for instance, on longer-term mitigation measures.

Though flood vulnerability is a fact of nature, it has been greatly exacerbated by longstanding social and political processes. That is the argument of experts like climatologist Friederike Otto, who notes that, in urban areas, natural hazards will often become disasters due to poor, non-risk-informed, urban planning:

“The results are inadequate infrastructure, a lack of social support systems that could reduce impacts or help with recovery from past disasters, and processes that push the most vulnerable groups of people to live in hazardous areas. This causes disproportionate impacts (visible and invisible loss and damage), especially where there are multiple hazards at the same time.”

The antidote, here, is for governments to begin addressing human-caused social and physical vulnerabilities. That requires a shift away from defensive action and short-term-focused technologies and towards proactive risk management.

To that end, the government introduced the National Resilience and Climate Adaptation Strategy 2021–2025. The strategy recognises that adaptation is a shared responsibility that requires sustained and ongoing action. It further details objectives, such as driving investment, improving climate information and services and assessing progress over time, to enable more effective adaptation.

Best practices on flood prevention, protection and mitigation

At Noggin, we believe the Strategy is a good start. However, more must be done sooner to improve flood prevention, protection and mitigation. Consulting international best practice in other areas, such as the European Union, which have dealt with catastrophic flooding, we put forth a set of potential strategies that governments and communities in this country can take to achieve flood resilience.

Take a river basin approach: effective measures for flood prevention and protection should be taken at the level of river basins, accounting for the interdependence and interaction of effects of individual measures implemented along the same water course. More specifically, water management systems, forecasting, flood defence measures and crisis management must be organised on a river basin basis, cutting across regional boundaries.

This should also be done in cooperation with the relevant organisations in the fields of hydrology and meteorology, mitigation planning, river control, civil protection, as well as crisis management.

Or, take an integrated approach: effective flood mitigation also requires structural measures, to limit human activity in known flood plains to the best extent practicable. Those measures include building codes and legislation to keep structures away from flood-prone areas and appropriate land-use policies for vulnerable areas.

In some cases, even relocation of extremely endangered activities and buildings may be advisable. When not possible, governments must bolster efforts to prepare populations on how to act during floods with correct risk communication and early-warning systems.

Floodplains themselves should be adequately designed, with effective flood-control structures. What will it take?

Preliminary flood protection strategies should be developed considering associated costs, technical feasibility and environmental impact assessments, as well as social acceptability.

However, taking such a river-basin integrated and long-term view requires interdisciplinary cooperation at all government and local levels for a coordination of sectoral policies regarding environmental protection, physical planning, land use planning, agriculture, transport and urban development; plus a coordination regarding all phases of risk management: from risk assessment to mitigation planning and implementation of measures.

A holistic approach is necessary throughout the river basin, facilitated by increased knowledge about responsibility, function and capacity of the concerned parties, plus better understanding and a better support for decision-making. Such a proposed expansion of water management policy will necessarily demand new knowledge, so that societal, administrative and technological solutions can be investigated in advance.

Create an integrated and comprehensive action plan

Finally, these measures should eventually be compiled in a comprehensive action plan for reducing flood damage. The action plan will accomplish the following:

  • Draw long-term conclusions for preventive action in water management, land use, settlement policy and finance.
  • Define the scope of responsibilities in the flood protection system at levels of the government and local administration, responsibilities of the public: individuals and businesses.
  • Ensure permanent and integrated planning of functions and use of the river basin.
  • Specify principles for its organisation and coordinate investment activities and other activities affecting the river basin. It should also form conditions for ensuring permanent harmony of all natural, civilisation and cultural functions in the basin.

Finally, flooding is a part of nature. But human interference into the processes of nature often serve to exacerbate risk.

Defensive in nature, short-term solutions, such as just-in-time forecasting and public warning, do little to address that factor. Therefore, to the extent practicable, government must proactively change focus to mitigation activities, promoting the coordinated development and management of actions regarding water, land and related resources to achieve resilience.

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