PagerDuty + Noggin Integration

PagerDuty + Noggin Integration Benefits

• Better quality decision-making, enabled by accurate data and situational awareness.
• Faster response time and minimized impact of critical events.
• IT have more time to coordinate their work.
• Executives, crisis teams and other stakeholders have incident views tailored to their needs.
• Consistent messaging to customers, investors and the community.
• Avoid convoluted communication pathways where information and key decisions may be lost.
• Ensure timely notifications about critical events to staff and stakeholders.
• Automate and lead people through your procedures, with fully-configurable workflows

How it Works

Noggin connects to PagerDuty and receives alert notifications using the incoming webhook services. Alerts coming in from PagerDuty will create an object which will highlight key pieces of information to the users in Noggin. Events and incidents being managed in Noggin can be sent through to PagerDuty to trigger an incident on a corresponding service.

Requirements

• PagerDuty integrations require an Admin base role for account authorization. If you do not have this role, please reach out to an Admin or Account Owner within your organization to configure the integration.
• Noggin requires an administrator to enable the integration and an API key.
• Depending on the filter level you wish to use you will need one of the following IDs, Account ID, Service ID or Team ID.

Support

If you need help with this integration, please contact support@noggin.io.

Integration Walkthrough

In PagerDuty

Creating an API Key

1. Navigate to Integrations > API Access Keys
2. Click Create New API Key
3. Provide a Description and click Create Key
4. Copy the API key and store it somewhere safe, you will need this in Noggin to activate the integration. 

Obtaining a Service ID

1. Navigate to Services > Service Directory
2. Click on the service you want to set the integration up for.
3. The ID will be provided in the URL, e.g. https://acme.pagerduty.com/service-directory/{ID}.
4. Copy the ID and store somewhere safe, you will need this in Noggin to activate the integration.

Obtaining Team ID

1. Navigate to People > Teams.
2. Select the team you want to set the integration up for.
3. The ID will be provided in the URL, e.g. https://acme.pagerduty.com/teams/{ID}/users.
4. Copy the ID and store somewhere safe, you will need this in Noggin to activate the integration.

In Noggin

1. Log in to Noggin as a user with administrator access.
2. Navigate to Settings and select Integrations center.
3. Locate the PagerDuty integration tile and click Set up.
4. Enter your API key.
5. Select the PagerDuty filter you wish to use from the Account, Service and Team options.
6. Enter the PagerDuty ID for that filter.
7. Enter a "From email address", this will be used as the default user to create incidents in PagerDuty. Note: The email address used needs to belong to a user in both systems.
8. Click the Enable/Disable button and you should now be able to click on Test Connection to see if the integration can connect to your account in PagerDuty.
9. Click Save once you have seen the "success" message.

Disable PagerDuty integration

1. Log in to Noggin as a user with administrator access.
2. Navigate to Settings and select Integrations center.
3. Locate the PagerDuty integration tile and click on Settings.
4. Click the green Enable/Disable button to disable the integration.

How to uninstall

1. Log in to Noggin as a user with administrator access.
2. Navigate to Settings and select Integrations center.
3. Locate the PagerDuty integration tile and click on Settings.
4. Click on the Delete button.