The world’s leading platform for integrated safety & security management.
Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.
All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.
All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.
Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.
A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.
Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.
Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.
Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.
All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.
Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.
Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.
Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.
Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.
All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.
Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.
Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.
Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.
Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.
Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.
Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.
Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.
Crisis Management Software
Published May 19, 2021
Today, the diversification of media sources, particularly the heightened importance of social media, means that news of a crisis can go viral faster than ever, especially for established brands. Yet, crises don’t only happen to global brands. The rationale for building your crisis management practice is that crises can hit any company, at any moment.
By the numbers, corporate crises are actually more likely to pose an existential threat to small businesses – though the COVID-19 crisis has levelled historic brands. According to the U.S. Federal Emergency Management Agency (FEMA), anywhere between 40 to 60 percent of small businesses in the U.S. close following a natural disaster, an ever-more-common kind of corporate crisis.
However, small businesses are not alone in being unprepared for crisis. It seems most organisations, irrespective of size, don’t take adequate crisis management preparedness measures, specifically testing their crisis management plans, before it’s too late.
Even though crisis is a fact of corporate life, organisations often think they are immune and fail to prepare adequately. That’s despite the clear risks associated with crises, e.g., harm to stakeholders, losses for an organisation, or even extinction. Why do businesses take the risk?
One explanation might be that organisations conflate crises with critical events. Critical events are often defined as consistent slow-burn issues that affect an organisation. Critical events can (and often do) turn into crises when not properly handled.
Another culprit: companies are prone to view crises solely in their most dramatic forms; think: the once-in-a-generation pathogen, the category-five storm, or the unprecedented data breach that dominates the news cycle.
Episodic and of more significant magnitude, crises are neither critical events nor so abnormal as to be considered impossible. In their simplest form, crises are unanticipated events or issues that disrupt the day-to-day operations of an organisation.
Crises have the potential to create significant financial, safety, security, or reputational harm, depending on the nature and severity of the event. Decision-makers who believe a crisis can’t happen to their organisation fail to understand the sheer variety of potential crises. Those include:
To be considered fully prepared for all of the above, companies must have regularly exercised crisis management plans in place. That’s the role of crisis management: preparing for, managing, and recovering from crisis. Crisis management consists of the processes designed to prevent or minimise the damage crises can inflict on an organisation.
It’s hard not to argue that organisations can go a long way towards mitigating the damage associated with crises if only they treated crisis management as a critical business function. But first, those businesses must know that besides being numerous in kind, crises are also complex in nature. Hence why crisis management itself tends to be comprised of three phases:
This tri-partite framework of crisis management has a couple advantages:
Critics, however, have argued that the framework itself might be too limiting. Instead, when building or enhancing crisis management capabilities, organisations should take intelligence gathering and constant monitoring as the default mode. In simpler terms, that means approaching crisis management as a lifecycle.
This more cyclical mode of crisis management tends to be more strategy- than tactics-oriented. Here is an example of a crisis management lifecycle framework:
Source: Gwyneth Veronica James Howell, Queensland University of Technology: Description of the Relationship between the Crisis Life Cycle and Mass Media.
The crisis management lifecycle is an important framework for understanding and preparing for crises. But organisations will need a proactive crisis management plan to address all stages within the lifecycle. Effective crisis management preparation should involve all of the following best practices:
Finally, if crises had the regularity of a calendar event, businesses wouldn’t have to plan for them. That’s not the world we live in.
Even if there are warning signs, crises are by nature wildly unpredictable, taking many different forms. But just because organisations can’t always predict when and how crises will hit, it doesn’t mean they can’t plan to manage the effects. That’s the role of crisis management.
A crucial business function, crisis management minimises the time, money, and effort it takes to recover from a crisis. Undertaken successfully, crisis management can even allow the resilient organisation to emerge from the disaster stronger than ever.
Not sure what crisis management resources you should invest in to ensure resilience coming out of the COVID-19 crisis? Download our crisis management software buyer’s guide to find out what capabilities you need for full crisis lifecycle management and business as usual activities.