Best Practice Guide
Concepts, principles, and tools for developing a best-practice crisis management capability at your organization
Crises can affect any company, at any moment. A 2018 Forrester survey found that a full 100 percent of companies studied experienced at least one critical event in the last two years – many firms faced multiple.
What’s more, the impacts of those crises are likely to be felt more acutely by small and medium-sized businesses. For instance, according to the U.S. Federal Emergency Management Agency (FEMA), anywhere between 40 to 60 percent of small businesses in the U.S. close following a
Traditionally, international standards have been the source. And the International Organization for Standardization (ISO) has indeed put out multiple, useful, management system standards in the all-hazards space, including ISO 22320 for emergency management, ISO 22301 for business continuity, ISO 27001 for physical security. However, the body’s ISO 22398 societal security standard is limited in scope to crisis exercises and testing, only one aspect of the fuller incident and crisis management lifecycle.
Instead, British Standard, BS 11200:2014, provides in-depth, best-practice guidance for crisis management.
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