The world’s leading platform for integrated safety & security management.
Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.
All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.
All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.
Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.
A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.
Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.
Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.
Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.
All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.
Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.
Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.
Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.
Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.
All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.
Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.
Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.
Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.
Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.
Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.
Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.
Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.
Crisis Management Software
Published May 19, 2021
When crisis response goes awry, poor communication is often at fault. Poor communication typically takes any of the following forms:
Effective crisis communication is needed to get things right. Crisis communication consists of the collection, processing, and dissemination of information required to address a given crisis (Page Center Training, Penn State).
Crisis communication itself emerged from the field of Applied Communication. Applied Communication scholarship focusses on the study of a social issue or problem with the primary purpose of identifying solutions and recommendations to address the social issue.[i]
Within the field, crisis communication deals with mediated messages to various types of audiences at moments of heightened pressure.
What then are the relevant strategies needed to ensure effective communications go to relevant audiences during critical events? It all starts with understanding the lifecycle of crisis communications. Like crisis management (more broadly), crisis communication has its own lifecycle, which includes the following stages (Page Center Training, Penn State):
Pre-crisis |
Crisis |
Post-crisis |
Monitor crisis risks Make decisions about how to manage potential crises Train people who will be involved in the crisis management process |
Collect and process information for crisis team decision making Create and disseminate crisis messages |
Asses the crisis management effort Provide follow-up crisis messages as needed |
Of course, facilitating information flows, so that crisis decision makers and other relevant stakeholders are armed with the right information at the right time, has been a perennial challenge.
Mitigating the challenge, beyond simply understanding lifecycle of crisis communications, requires business leaders to recognise that knowledge and information are critical resources to the organisation.
Crisis leadership, in turn, can demonstrate the criticality of information by making that information accessible (where appropriate), understandable, and supportive of the organisation’s larger resilience objectives.
All of the relevant crisis management communication strategies should be collated in the crisis management and communication plan, i.e., the set of guidelines and activities used to prepare an organisation for the knowledge-sharing aspects of an emergency or unexpected event. Below are the relevant steps for putting together a best-practice generic crisis communications plan:
Before putting pen to paper on the crisis communications plan, organisations should first consider some critical factors, including the plan’s purpose and its scope. In other words, organisations must lay out what they are trying to accomplish with the plan and what material will be covered in it.
Beyond that, the planning process should also help organisations determine which audiences they are likeliest to communicate with during a crisis. Relevant audiences are likely to include:
As to the form they take, communications plans shouldn’t be treated as standalone plans. Rather, they serve as important supplements (or annexes) to other incident plans and are only activated when the incident in question necessitates communicating.
Organisations must therefore consider the kinds of incidents that typically trigger the need to communicate with the public. Examples might include:
As for the plan itself, it will serve the following functions: (1) outline the protocols to follow in the event of an incident, (2) define the roles and responsibilities of team members, and (3) provide clear action plans for teams to execute.
Key to successful crisis resolution is chain and unity of command. Even in the case of business communication during a crisis, organisations must clarify reporting relationships to eliminate confusion and ensure that everyone is able to control the actions of personnel that is under their supervision.
In crisis management in business communication, the CEO will typically emerge as the premier company spokesperson. Some organisations will tap others to serve in this de facto Public Information Officer (PIO) role. Responsibilities for that role include:
Of course, communications plans don’t just execute themselves even with the best people. Crisis management technology will be needed to establish a process for gathering, analysing, sharing, and managing crisis-related information and intelligence. The specific capabilities that matter include:
Source: A Guide to Effective Incident Management Communications, Carnegie Mellon University
Finally, crisis communication planning is easy to put off, especially for organisations who think crises won’t affect them. But the likelihood of a crisis happening increases by the day.
Senior leaders, as such, must marshal the necessary resources to develop, maintain, test, and periodically update a crisis communications plan.
Indeed, the plan itself helps organisations save time during a crisis, where they will be focused on execution, rather than deciding what to do. Done well, crisis communication can only help organisations better understand the root causes of crisis as well as protect reputation and brand value by imparting relevant information to important stakeholders in as seamless a manner as possible.
Source:
Mike Allen, The SAGE Encyclopedia of Communication Research Methods: Applied Communication. Available at https://methods.sagepub.com/reference/the-sage-encyclopedia-of-communication-research-methods/i1796.xml#:~:text=Applied%20communication%20is%20communication%20scholarship,to%20address%20the%20social%20issue.&text=Applied%20communication%20is%20grounded%20in,a%20focus%20on%20theory%20building.