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The world’s leading platform for integrated safety & security management.

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  • Crisis management Crisis Management
  • Emergency Management Emergency Management

Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Safety Management Safety Management
  • Employee Health & Wellbeing Employee Health & Wellbeing
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Asset Management Asset Management
  • Contractor Management Contractor Management
  • Visitor Management Visitor Management
  • Emergency Management Emergency Management

All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.

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Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.

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A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.

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Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.

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Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Physical Security Physical Security
  • Cyber Security Cyber Security
  • Visitor Management Visitor Management
  • Critical Infrastructure Protection Critical Infrastructure Protection
  • Emergency Management Emergency Management
  • Governance Risk & Compliance Governance, Risk & Compliance
  • Asset Management Asset Management
  • Contractor Management Contractor Management

Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.

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Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

Learn More
Request a Demo

Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.

Learn More
Request a Demo

Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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  • Business Continuity Planning Business Continuity Planning
  • Crisis Management Crisis Management
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Continuity of Operations Continuity of Operations (COOP)

Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.

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Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

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Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.

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Key Elements for Building a Crisis Management Capability

As crises grow in kind and intensity, organizations need to take an intelligence-gathering and constant-monitoring approach to building their crisis management competency. This largely cyclical mode of lifecycle crisis management tends to be more strategy-oriented than the tactics-first approach implicit in the popular pre-crisis, crisis, and post-crisis models. For instance, the British crisis management standard, BS 11200, adopts a fairly cyclical framework that includes the following stages:

For instance, the British crisis management standard, BS 11200, adopts a fairly cyclical framework that includes the following stages:

  • Anticipate. Identify potential crises.
  • Assess. Analyze evidence and make judgments about potential impact and actions required.
  • Prepare. Ensure the readiness of the organization to face high-probability crises as well as crises that are not foreseen.
  • Respond. Act quickly in an informed manner.
  • Recover. Sustain crisis response into a longer term, strategic effort to recover reputation and value.
  • Review and learn. Analyze and reflect on the experience of validations, testing, and exercising, the management of crises, and the experience of others in managing crises.

Looking closer, the first three (largely pre-crisis) stages all point to the need for effective crisis management planning, a tacit recognition that organizations might no longer think they’re immune to disaster, but they don’t often act with sufficient urgency to achieve crisis management preparedness.

That level of preparedness only comes via a best-practice crisis management plan (CMP), a response document, focused on the provision of a generic response capability. More specifically, the CMP should be as concise as possible so as to ensure that it is exercised and readily understood, should a crisis break out. The document itself will typically lay out the following information:

  • Who has authority and responsibility for key decisions and actions in a crisis
  • Key contact details: how staff are to be contacted in the event of a crisis
  • Crisis communications (internal and external)
  • The activation mechanism for a crisis and how it works in practice
  • Details of levels of response across the organization (i.e. who is to be contacted for what level of a problem) and flow chart showing the sequence of actions
  • The structure and role of the CMT and what is expected of it
  • Where the CMT is to meet (with alternative locations) and what equipment and support are required
  • Key templates (such as CMT meeting agenda and logbook)
  • Log-keeping guidance
  • A situation report template which is to be used across the organization

Another key element of building a crisis management capability at your organization is constituting the crisis management team. That task begins with selecting a Chair who will take the lead in executing the plan itself – as for the remainder of the core crisis management team, standards, like BS 11200, recommend senior managers from the company’s most important business units: Finance, HR, Operations, IT, Communications, in addition to specialized roles like Log Keeper, Support, etc.

Among the duties ascribed to the CMT Chair is planning for decision making in crisis, in other words, “the process that leads to the selection of a course of action for more than one alternative option.” Crisis decision making matters, because when crisis actually strikes, it moves quickly. Quick decisions are required, with those decisions being made in a high-stakes environment (possibly the highest), where information is limited, stress is acute, and scrutiny is intense.

Teams rarely make decisions in those conditions, which is why CMT Chairs must rehearse crisis decision making with teams. Recommendations for improving the effectiveness of strategic decision making in a crisis include:

  • Implementing, at an organizational level, policies, structures (teams and roles), plans, processes, and tools to support the organization’s crisis management capability as a whole and the CMT, in particular.
  • Gaining experience in crisis decision-making environments as individuals and teams.
  • Training CMT members in the use of decision techniques to reduce the effect of uncertainty on their cognitive abilities.
  • Recognizing the signs of weak decision making, including a failure to challenge evidence, assumptions, methods, logic, and conclusions, and the adoption of measures to provide alternative perspectives.

Indeed, training members in the use of crisis decision techniques to reduce the effect of uncertainty on their cognitive abilities provides valuable trial and error learning, in a relatively controlled setting. This training helps to ensure that all team members are comfortable performing the tasks assigned to them and even going off-script as the situation demands.

Of course, planning for crisis decision making is only one element of building a best-practice crisis management capability.

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