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The Noggin Platform

The world’s leading platform for integrated safety & security management.

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Find Your Solution
  • Crisis management Crisis Management
  • Emergency Management Emergency Management

Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Safety Management Safety Management
  • Employee Health & Wellbeing Employee Health & Wellbeing
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Asset Management Asset Management
  • Contractor Management Contractor Management
  • Visitor Management Visitor Management
  • Emergency Management Emergency Management

All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.

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Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.

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A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.

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Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.

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Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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Request a Demo
  • Physical Security Physical Security
  • Cyber Security Cyber Security
  • Visitor Management Visitor Management
  • Critical Infrastructure Protection Critical Infrastructure Protection
  • Emergency Management Emergency Management
  • Governance Risk & Compliance Governance, Risk & Compliance
  • Asset Management Asset Management
  • Contractor Management Contractor Management

Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.

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Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

Learn More
Request a Demo

Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.

Learn More
Request a Demo

Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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  • Business Continuity Planning Business Continuity Planning
  • Crisis Management Crisis Management
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Continuity of Operations Continuity of Operations (COOP)

Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.

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Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

Learn More
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Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.

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A guide to developing your covid-19 return to work plan
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Developing Your COVID-19 Return to Work Plan

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Who We Are

The world’s leading platform for integrated safety & security management.

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Recent Ruling in Care Services Space Demonstrates Importance of Following Incident Management Protocols

A wakeup call for care services workers

Working in the care sector? Then, a recent Queensland Magistrates Court ruling might come as a wakeup call.

This week, the Bundaberg Magistrates Court handed down an AUD $15,000 fine (plus court fees) to a carer who formerly worked in a supported accommodation facility.

Pleading guilty, the carer was found to have breached workplace health and safety laws.

What happened? When working alone, the carer left side rails of a patient’s bed lowered. The carer subsequently found the patient a metre from his bed, picked him up, returned him to bed, raising the side rails, but failing to inform higher ups or call an ambulance.

It was left to a morning shift worker to call an ambulance for the patient who sustained life-threatening injuries on par with those of car-crash victims, according to doctors. The patient spent almost a month in recovery.

Nor were the parents of the patient pleased by what they perceived to be the authorities’ cursory investigation into the incident. They went public, claiming a failure to investigate what had happened to their son.

Their claims touched a public nerve, leading to widespread outrage. An apology came down from the Queensland Ministry of disability services. And multiple investigations ensued.

The investigation by the state’s health and safety regulator proved the most fruitful, uncovering the negligence that led to the patient’s injuries.

What the ruling means for the care services industry

For care workers and their bosses, what’s the moral of this story? Breaching your duty as a worker (to ensure you don’t adversely affect the health of patients in your care) can cost you dearly – even if your employer has appropriate protocols in place, which this establishment was found to have.

For employers, ensuring those protocols are legible to your workers and easy to act on is also important – now more so than ever, when public focus on the care sector is at its highest.

Indeed, the price of non-compliance can be steep, not just with health and safety law but with national disability statutes, as well. For instance, a failure to comply with timely incident notification requirements can jeopardise a NDIS (National Disability Insurance Scheme) provider’s very condition of registration.

What can be done to avoid that outcome? Decision makers will find that purpose-built care services software, like Noggin for Care Services, comes with the requisite reporting workflows to create and transmit reports to the NDIS Commission once a reportable incident happens. Unlike rudimentary manual solutions (e.g., spreadsheets and shared documents), these software platforms save time and effort which would otherwise be expended by senior staff.

If that weren’t enough, those same easy-to-use, mobile-first platforms also fill in the gaps for providers who have case management and billings systems but lack a systematic way to manage the entire lifecycle of an incident – not just incident reporting, but also involvement, investigation, assessment, case notes, corrective actions, and lessons learned.

Via in-built reminders and escalations, these platforms not only ensure that incidents get escalated to the relevant stakeholders but also that legally mandated follow-up actions are completed within the required timeframe. The upshot: closed-loop continuous improvement and the removal of a key barrier for decision makers to report incidents and events. The latter helps curb systemic under-reporting, as well.

For decision makers, complaints management matters, too. Platforms can help, here, as well, with functionality to record complaints from staff or patients, create and assign follow-up actions, monitor the lifecycle of complaints to ensure actions are completed, and monitor trends through easy-to-create trend reports. This all happens within the same platform, which gives decision makers a single, common operating picture across the service, eliminating all conflicting sources of information.

In close, the ante has been upped on the incident management capabilities required of care service providers and their staff. Negligence and non-compliance come with a steep price tag (financial and reputational). With built-for-purpose platforms, however, you won’t have to pay the price.

Those platforms give providers all the tools they need to effectively manage incidents that affect customers, giving them the market edge they seek in customer service and safety management. To demo Noggin for Care Services, a representative platform, request more information today.

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