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  • Crisis management Crisis Management
  • emergency Management Emergency Management

Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Safety Management Safety Management
  • Employee Health & Wellbeing Employee Health & Wellbeing
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Asset Management Asset Management
  • Contractor Management Contractor Management
  • Visitor Management Visitor Management
  • emergency Management Emergency Management

All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.

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Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.

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A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.

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Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.

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Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Physical Security Physical Security
  • Cyber Security Cyber Security
  • Visitor Management Visitor Management
  • Critical Infrastructure Protection Critical Infrastructure Protection
  • Emergency Management Emergency Management
  • Governance Risk & Compliance Governance, Risk & Compliance
  • Asset Management Asset Management
  • Contractor Management Contractor Management

Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.

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Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

Learn More
Request a Demo

Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.

Learn More
Request a Demo

Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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  • Business Continuity Planning Business Continuity Planning
  • Crisis Management Crisis Management
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Continuity of Operations Continuity of Operations (COOP)

Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.

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Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

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Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.

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What Your Clients Need to Know about the Stages of Crisis Management Testing

By now, it’s standard practice to advise clients to test and exercise their crisis management plans. Beyond that, clients should perform a needs and gap analysis, as well, to determine the kind of exercise that fits their business resilience needs. But what comes next? Here’s what your clients need to know about the stages of crisis management testing.

Discussion versus operations-based exercises

Broadly speaking, crisis management exercises fall into two big buckets. They are discussion and operations-based exercises.

Also called dilemma exercises, discussion-based exercises familiarise participants with current plans, policies, agreements, and procedures.

Operations-based exercises, on the other hand, validate plans, policies, agreements, and procedures. They also help participants clarify roles and responsibilities as well as identify resource gaps in an operational environment.

Download Guide to Understanding ISO 22398

Stages of Crisis Management Testing

The outstanding question for clients, once they’ve determined which exercise makes the most sense, is what to do next? Well, crisis management exercises differ in kind, but many of the basic stages of crisis management testing apply to all of them. Those stages include:

  1. Run-through. Your client carries out a joint exercise run-through prior to the start of the exercise in order to ensure that all members of the exercise team receive the same initial information. This review should be brief and contain only information that is vital to ensure that the participants can perform as planned during the conduct of the exercise. The lead evaluator should be a participant in this process. It is also critical that a similar review occurs with the control team, to remain synchronised with scenario changes and facilitate the implementation of the exercise director’s guidance as the exercise proceeds.
  2. Start-up briefing. Your client organises a start-up briefing, during which time they clearly communicate the reasons for an exercise intervention (both crisis and non-crisis) to all participants. The start-up briefing should be used to avoid confusion between simulated and actual events.
  3. Launch. Your client checks the communications that will be used to launch, stop, and terminate exercises and testing prior to the scheduled launch. The methods for communicating launch, stop, and terminate exercises and testing should be explained during the start-up briefing.
  4. Wrap up. Your client uses the same communications for launching and temporarily stopping at the end of the exercise. The start-up briefing should be used to ensure clear communication with the intent of avoiding confusion between simulated and actual events.
  5. Post-exercise briefing. Your client organises a post exercise briefing in order to gather information from actual exercises and testing. Critique of actual incidents and near-incidents will provide valuable information concerning the validity of the plan, the resources that were available, how the resources were used, and the transfer of behaviour learned in training. Every actual incident should be subjected to a critique and a review by key decision makers. The same format for the critique of an exercise or test will be used for an actual incident. During the post-exercise debriefing, special attention should be given to the functioning of the exercise organisation and the exercise planning process.
  6. Observation. The evaluators of the exercise should have knowledge of the expected performance. They should have prepared observation forms, which should contain the exercise performance objective and allow for notes to be taken during the exercise.

While important, understanding and executing the stages of crisis management testing aren’t all it will take for your client to ensure business resilience. A robust crisis management testing capability is needed, as well. How to advise your clients? Start by downloading our Guide to ISO 22398: Crisis Management Exercises and Testing:

Download Guide to Understanding ISO 22398