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  • Crisis management Crisis Management
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Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.

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Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.

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A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.

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Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.

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Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Emergency Management Emergency Management
  • Governance Risk & Compliance Governance, Risk & Compliance
  • Asset Management Asset Management
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Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.

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Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

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Request a Demo

Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.

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Request a Demo

Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.

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Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

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Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.

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Featured Article

Digital software trends set to transform public sector emergency management

Written By James Boddam-Whetham for
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Article originally published in Government News, original article available here

 

Time is the greatest enemy of emergency management. No longer can users wait for the next disaster before accessing the latest best practices, writes James Boddam-Whetham.

Australia is facing a battery of major crises – the COVID BA.2 subvariant, deteriorating relations with major trade partners, cyber-attacks on key assets, supply chain disruptions, and staffing shortages, alongside regular flooding and bushfire events.

The economic toll has been immense. The Federal Government is projecting $6 billion over the next four years for NSW and Queensland to recover from the latest floods.

A paradigm shift to proactive critical event management

Indeed, calls to label the latest floods 1-in-100 or (even) 1-in-500-year events ring increasingly hollow to the public. For not only are emergency events becoming more frequent, intense, and complex, they are also coming consecutively and concurrently.

A shift in paradigm is needed to manage this new normal, pre-empt critical events sooner, and achieve national resilience.

Such a shift to proactive critical event management has already been envisaged by some in the public sector.

The updated Australian Government Crisis Management Framework (AGCMF) is an attempt to manage risks holistically using an “all-hazards” approach that includes mitigating, planning, and assisting states and territories (where appropriate) in managing emergencies resulting from a combination of natural and human-induced events.

The primary focus of this Framework is near-term crisis preparedness, immediate crisis response, and early crisis recovery arrangements. But as the framers themselves admit, the AGCMF will require investment in certain tools and mechanisms to become actionable across crisis prevention, preparedness, response, and recovery.

Digital software trends in emergency management

It can be expected that some of those tools and mechanisms will come from the digital technology space. What software trends, specifically? The likeliest to transform public-sector emergency management for the better include the following:

Mobile-first EOCs

Not just in Australia, but across the globe, emergency management was deeply impacted by the pandemic. Emergency Operations Centres (EOCs), the physical nerve centre of emergency response, had to close due to COVID outbreaks, e.g., the state EOC in Maine.

Too often, officials were caught off guard, without a viable workaround. Other public-sector agencies, however, had already invested in mobile-first EOCs – a trend which is likely to accelerate.

Not just any virtual EOC, mobile-first EOCs are specifically optimised for mobile users. Their operating platforms enable dashboards and other items to resize for mobile devices.

Because many of the same tools are available to users on the go, these EOCs also facilitate mobile command, obviating the need for incident commanders to be clustered together in physical facilities to clarify appropriate duties, education, training, license currency, and equipment for relevant roles.

As a result, mobile-first command will continue to give emergency managers in the public sector a sizeable head start in activating their response plans in times of crisis, with role responsibilities for Incident Command System positions, action plans, and the like.

Automated workflows for key tasks

Mobile-first functionality isn’t the end-all, though. The management systems that these mobile-first EOCs run on must also better support key emergency response tasks, as well.

To this end, the trend towards comprehensive, self-updating (or self-improving) management systems and away from single-use solutions, whether for communication, collaboration, or information capture, is primed to keep public-sector staff focused throughout the lifecycle of an incident.

That’s because tasks which would have formerly been performed by hand can now be fully automated, reducing the potential for human error.

How so? These self-improving management systems come equipped with automated workflows that escalate warnings to incidents, then track and manage those incidents through their entire lifecycle, by automatically alerting stakeholders, creating incident action plans, and helping in the requesting and tracking of resources and assigning of tasks.

Automated workflows also enable relevant information to be captured and neatly collated via forms tailored to specific response roles

Subscribing to updated best practice

Automated workflows themselves are based on the current best-practice guidance, coming either from national standards, such as ICS, AIIMS, or CIMS, or international standards, e.g., ISO 22320 and ISO 22316.

As conditions on the ground change, however, that best practice gets updated. Accounting for the increasing pace of best-practice revisions is the trend towards subscribing to updated best practice – rather than one-and-done implementations of the latest best practice.

Revisions are operationalised on the backend and pushed through seamlessly to public-sector agency users. Subscribing to best practice also gives those agencies a variety of EOC structures to stand up quickly, whether based on national/international standards, business-as-usual structures, or improvised structures.

No-code development

As mentioned at the start of this article, time is the great enemy of emergency management.

Unfortunately, deploying emergency management systems has historically taken time – and lots of it.

To this end, public sector agencies should plug into the trend towards no-code development, whereby entities can build their own interfaces for users or get best-practice out of the box, often making software development up to 10 times faster.

The drag-and-drop capabilities characteristic of these no-code platforms then help agencies customise management systems to their unique requirements and risk patterns. More specifically, the capabilities enable entities to do the following:

  • Make mid-incident configurations
  • Quickly create new data models for any kind of information desired
  • Present that data in a user-friendly way
  • Plan out new business processes for what should happen when different triggers occur

Agencies don’t need to get all their functionality from one management system, either. The beauty of no-code platforms, here, are the APIs and connectors that integrate with pre-existing third-party tools.

This also helps agencies ramp up quickly. Experienced practitioners enjoy a frictionless experience through multiple touchpoints; and new users benefit from a lower training curve.

As we’ve seen, emergency managers are often early adopters of the latest in digital software technology.

However, the deteriorating crisis environment compels even the most digitally advanced entities to adopt digital technology trends even faster.

Everyone else must pick up the pace, too. As the floods recedes, public-sector entities must take advantage of the latest software trends to get their teams collaborating better, responding quicker, and recovering faster from the myriad resilience challenges the country now faces.

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