Request a Demo

The Noggin Platform

The world’s leading platform for integrated safety & security management.

Learn More
Find Your Solution
  • Crisis management Crisis Management
  • emergency Management Emergency Management

Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

Learn More
Request a Demo

All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

Learn More
Request a Demo
  • Safety Management Safety Management
  • Employee Health & Wellbeing Employee Health & Wellbeing
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Asset Management Asset Management
  • Contractor Management Contractor Management
  • Visitor Management Visitor Management
  • emergency Management Emergency Management

All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.

Learn More
Request a Demo

Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.

Learn More
Request a Demo

A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.

Learn More
Request a Demo

Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.

Learn More
Request a Demo

Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

Learn More
Request a Demo

Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

Learn More
Request a Demo

All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

Learn More
Request a Demo
  • Physical Security Physical Security
  • Cyber Security Cyber Security
  • Visitor Management Visitor Management
  • Critical Infrastructure Protection Critical Infrastructure Protection
  • Emergency Management Emergency Management
  • Governance Risk & Compliance Governance, Risk & Compliance
  • Asset Management Asset Management
  • Contractor Management Contractor Management

Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.

Learn More
Request a Demo

Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.

Learn More
Request a Demo

Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

Learn More
Request a Demo

Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.

Learn More
Request a Demo

All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

Learn More
Request a Demo

Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.

Learn More
Request a Demo

Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

Learn More
Request a Demo
  • Business Continuity Planning Business Continuity Planning
  • Crisis Management Crisis Management
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Continuity of Operations Continuity of Operations (COOP)

Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.

Learn More
Request a Demo

Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

Learn More
Request a Demo

Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.

Learn More
Request a Demo
A guide to developing your covid-19 return to work plan
Whitepaper

Developing Your COVID-19 Return to Work Plan

Access the Guide

Who We Are

The world’s leading platform for integrated safety & security management.

Learn More
Featured Article

How to address the wellbeing crisis affecting healthcare workers

Written By James Boddam-Whetham for
HospitalHealth-1de7829d53f2a7b664edefb3a3b4b4983dd0f321e3d726979d29e6a5e504a62a-1

Article originally published in Hospital + Healthcare Bulletin, original article available here

In the last two years, Australia’s healthcare sector has lurched from crisis to crisis — first Black Summer and now the ongoing COVID-19 pandemic have tested frontline workers like never before.

Healthcare workers have risen to the occasion, but the ordeal has left emotional scarring.

We know from academic research that periods of crisis, particularly epidemics, leave healthcare workers more susceptible to significant psychological stress.1 Battling on the frontlines of fast-moving disease, healthcare workers are not only responsible for the care of patients, but have to protect their own safety, as well, with concerns about catching the infection and transmitting it back to loved ones. Healthcare professionals also work longer hours in moments of crisis, in more stressful conditions, often having to make life or death decisions about the allocation of limited resources.

COVID-19 has proven no different. Add to the fears of contracting and transmitting the novel virus, our healthcare workers have also had to contend with an upsurge in patient and community abuse,2 less-than-optimal communication of appropriate infection control guidelines and often-inadequate supplies of personal protection equipment (PPE).3

It is no surprise reported levels of stress, anxiety and burnout have surged. Conducted by the Royal Melbourne Hospital, polling of more than 10,000 Australian healthcare workers revealed anxiety, burnout and depression rates of 61%, 58% and 28% respectively.4 Earlier surveys also showed spikes, with respondents sharing feelings of lack of support in their work environment.5

Longstanding issues with healthcare worker safety

Of course, healthcare professionals are no strangers to stress on the job. In this respect, though, COVID-19 could not have come along at a worse time — just as healthcare organisations were trying to come to grips with the crisis of patient-initiated violence on their workers.

Studies like the Anderson Hospital Security Report in New South Wales and the Violence in Nursing and Midwifery revealed crisis levels of occupational violence for healthcare workers. The latter, in particular, showed half of the participants reported experiencing violence on the job in just the week prior to completing the survey.6

Healthcare organisations owe a duty of care to these workers and have a responsibility to eliminate if not reduce risks (both physical and psychological) to health and safety. Flout this duty and organisations have to pay big. Many already are.

Indeed, the healthcare and social assistance industry logged the second highest rate of serious accepted claims caused by mental stress, according to the Productivity Commission. As a group, health and welfare support workers only come in behind defence force members, police and firefighters, and school teachers in terms of mental-health-related workers compensation claims. The industry as a whole has seen the highest increase in costs per employee for providing mental health treatment for six months.

Digital solutions to the wellbeing crisis

Healthcare organisations not only sit on these higher compliance and legal costs, but they cannot ignore indirect costs of scared, demotivated staff — some who are even planning to leave the profession altogether if polling is accurate.7 What can be done?

At Noggin, we recommend digital solutions to the mental health and wellbeing crisis afflicting healthcare workers. Such solutions can work on two fronts, helping healthcare organisations develop proactive safety and security cultures as well as mentally healthy workforces.

On the first front, advanced digital solutions can replace legacy information management systems that have done a poor job tracking safety and security incidents in the clinical setting. More advanced systems would be better tailored to different security operations and incidents, enable a higher level of situational awareness and more efficient incident response, while creating a more legible audit trail.

The platforms also fit within existing safety management systems, making the transition to recognising and managing workplace-related psychosocial risks seamless. These solutions generate better situational awareness of the current events impacting personnel. They conduct digital welfare checks at scale, quickly triage responses and push digital surveys to personnel to understand how they are coping before, during and after traumatic events.

These solutions also facilitate action, by broadcasting timely communications to distributed personnel, enabling healthcare workers to request mental health and wellbeing support or self-select from available programs and relevant information.

The best part is these solutions work quickly. When a crisis is pressing, healthcare leaders should be leery of investing in platforms that take years to operationalise. Here, they won’t have to worry, with out-of-the-box best-practice templates letting healthcare organisations immediately launch initiatives that meet their workers’ pressing needs. Healthcare organisations can also customise initiatives to new requirements as they evolve.

Finally, aspects of patient care have already gone digital. Now it is time for healthcare organisations to digitise wellbeing management initiatives to meet the urgent needs of their workers. Much will be gained by investing in digital, integrated safety and wellbeing solutions; not just happier, safer staff but also higher productivity and lower long-term costs.

James Boddam-Whetham is the CEO of Noggin, an integrated security, safety, crisis and emergency management, and business continuity software provider. Noggin provides dedicated software solutions that help businesses comply with protective security obligations (PSOs) and the Australian Security of Critical Infrastructure Act.

References

  1. Ali Sahebi et al, Prog Neuropsychopharmacol Biol Psychiatry: The prevalence of anxiety and depression among healthcare workers during the COVID-19 pandemic: An umbrella review of meta-analyses: Available at https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7817526/.
  2. Kevin Nguyen, ABC News: NSW nurses told not wear scrubs outside of hospital due to abuse over coronavirus fears. Available at https://www.abc.net.au/news/2020-04-05/nsw-nurses-midwives-abused-during-coronavirus-pandemic/12123216.
  3. Christine Ashley et al, Journal of Advanced Nursing: The psychological well-being of primary healthcare nurses during COVID-19: A qualitative study. Available at https://onlinelibrary.wiley.com/doi/10.1111/jan.14937.
  4. Margaret Paul, ABC News: Coronavirus pandemic causing anxiety, burnout in most of Australia's healthcare workers. Available at https://www.abc.net.au/news/2020-10-16/survey-of-healthcare-workers-mental-health-issues-coronavirus/12772062.
  5. Naomi E. Hammond et al., Australian Critical Care: Impact of the coronavirus disease 2019 pandemic on critical care healthcare workers' depression, anxiety, and stress levels. Available at https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7762707/.
  6. Dr. Jacqui Pich, NSW Nurses & Midwives’ Association and University of Technology Sydney: Violence in Nursing and Midwifery in NSW: Study Report. Available at https://www.nswnma.asn.au/wp-content/uploads/2019/02/Violence-in-Nursing-and-Midwifery-in-NSW.pdf.
  7. Margaret Paul, ABC News: Coronavirus pandemic causing anxiety, burnout in most of Australia's healthcare workers. Available at https://www.abc.net.au/news/2020-10-16/survey-of-healthcare-workers-mental-health-issues-coronavirus/12772062.

Image source: ©stock.adobe.com/au/WavebreakmediaMicro

New call-to-action