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  • Crisis management Crisis Management
  • Emergency Management Emergency Management

Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Safety Management Safety Management
  • Employee Health & Wellbeing Employee Health & Wellbeing
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Asset Management Asset Management
  • Contractor Management Contractor Management
  • Visitor Management Visitor Management
  • Emergency Management Emergency Management

All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.

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Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.

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A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.

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Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.

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Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Physical Security Physical Security
  • Cyber Security Cyber Security
  • Visitor Management Visitor Management
  • Critical Infrastructure Protection Critical Infrastructure Protection
  • Emergency Management Emergency Management
  • Governance Risk & Compliance Governance, Risk & Compliance
  • Asset Management Asset Management
  • Contractor Management Contractor Management

Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.

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Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

Learn More
Request a Demo

Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.

Learn More
Request a Demo

Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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  • Business Continuity Planning Business Continuity Planning
  • Crisis Management Crisis Management
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Continuity of Operations Continuity of Operations (COOP)

Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.

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Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

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Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.

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A guide to developing your covid-19 return to work plan
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Developing Your COVID-19 Return to Work Plan

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Who We Are

The world’s leading platform for integrated safety & security management.

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Feature Article

Public sector IT spend set to explode

Written By James Boddam-Whetham for
GovTechReview logo-1

Article originally published in GovTech Review, original article available here

 

As resilience challenges escalate, where should government IT spend be directed?

Despite the uncertainty associated with a federal election, as Australia is due to face shortly, the reality is that everyday governance doesn’t stop and normal administrative work continues regardless of who is in power.

How much will departments and agencies have to carry on? Well, according to forecasting from Gartner, public sector IT spending is set to grow by almost 9% this year. That equates to more than $15.5 billion in new spending at all levels of government. Software investment alone is projected to see double-digit growth of nearly 20%.

The question now is where should that money go?

Funding needs to keep pace with mounting resilience needs

These projected increases might seem like a lot, but so are our crisis-prevention and resilience-enhancing needs.

Just consider the cascade of crises we face: new COVID-19 variants and emerging subvariants; geopolitical conflict — including deteriorating relations with major trading partners; cyber threats; supply chain disruptions and staffing shortages; rising inflation; and natural disasters.

Each of these critical events has upended our society, pushing us to the brink — even with business continuity management, resilience and crisis-planning frameworks in place.

To combat these challenges, government needs to deploy increased funding wisely. 

Strategies to increase resilience and ensure continuity

New modes of thinking should help, like the revised Australian Government Crisis Management Framework (AGCMF) — the official government approach to preparing for, responding to and recovering from crises.

The AGCMF pushes for managing risks holistically, via an ‘all-hazards’ approach that includes mitigating, planning and assisting states and territories, where appropriate, in managing emergencies.

It’s a good start, but the AGCMF alone won’t be enough. There’s far more work to do to increase resilience and ensure continuity of critical systems.

What’s more, with Omicron now receding, this is the time to re-examine and re-invent our business continuity, resilience and crisis planning needs, incorporating lessons learned from fighting multiple crises in the last few years into new frameworks and strategies.

Why now? Well, it’s hard — if not impossible — to implement and operationalise wholesale strategy shifts in business continuity, crisis planning and resilience in the middle of a major critical event.

Digital solutions to help implement meet our continuity and resilience challenges

Novel strategies will require major investment in resilience-enhancing and business continuity management systems, purposely built to create a common operating picture (COP), to make smarter decisions faster in the complex threat environment.

Indeed, many of our legacy critical event management systems aren’t up to the task of implementing an all-hazards approach, having long been too focused on individual emergency risk.

What’s needed, instead, are innovative all-hazards platforms that ensure the best data is shared as much as possible across multiple agencies and jurisdictional feeds.

What kind of solution?

Using automation and new forms of analytics, the appropriate resilience and continuity management platforms will need to manage multiple, events simultaneously — from natural hazards to cyber attacks to business continuity disruptions. These same systems can also be deployed across the entire seven-phase continuum of a critical event to improve decision-making.

What else should government leaders and public servants look for? Having worked closely in private and public sectors, implementing strategies and integrated security, safety, crisis and emergency management software, one of our key recommendations is critical event management software with the following capabilities.

  • Crisis management: Advanced solutions built on international standards, such as ISO 22398, should apply best practices to plan for, respond to and manage critical events and exercises. The solutions should also enable faster responses, better collaboration using plans and playbooks, smart workflows and real-time dashboards and insights, ensuring better incident response, decision-making and continuous improvement.
  • Incident response plans and checklists: Best-practice libraries should come included, enabling organisations to create crisis strategies and action plans easily for different types of events.
  • Critical infrastructure protection: Innovative solutions should also keep up with the escalating risk to key assets, assessing those risks in advance and monitoring critical facilities throughout the emergency response process.
  • Welfare checks: Solutions should enable organisations to send welfare check messages to their event response staff or any other type of contact. Organisations will then be able to collect replies easily, to identify who needs assistance and prioritise follow-up actions.
  • Crisis communications: These single systems should help organisations manage complex communications, centralising, approving and standardising their crisis response. These solutions should also provide effective communication pathways for all aspects of incident management.
  • Emergency management: These tools should provide all that is needed to manage any incident effectively through its entire lifecycle of mitigation, preparedness, response and recovery, following ISO, ICS and other national standards. They should also keep the whole team following the same plans, communicating on the same platform and viewing the same operating picture — from any place or device.
  • Incident and resource mapping: The solution should come equipped with powerful mapping tools. 

Finally, billions in projected new funding might seem like a lot; we can’t, however, afford to wait to invest the windfall in operationalising changes in business continuity and resilience.

Indeed, now is the time to re-examine our resilience and business continuity needs, spending what needs to be spent on digital technologies to support new all-hazards frameworks that are more responsive to the new normal.

Fortunately, the technology innovations in business continuity, critical event management and resilience (more broadly) can give us all a fighting chance to deploy resources effectively, to keep everyone safe and our country and businesses thriving when the next critical event comes our way.

 

Image credit: ©stock.adobe.com/au/Monster Ztudio

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