Today, the only constant in the U.K.’s utilities market is profound change. The reason: from digital-first entrants to new customer demands to unheard of advances in analytics, disruption in this key sector is here to stay.
Indeed, the data bears this out. Research concludes that 100 percent of actors in the U.K. energy market should expect to be completely disrupted in the next five years. That’s a warning shot to incumbents, who must act quickly. But how?
That’s the question this year’s Utility Week Live is setting out to answer. The event sets out to explore transition in all its forms, so that utilities can master disruption to deliver more value to increasingly more sophisticated customers.
And the best part is Noggin will be there.
For a little taste of what you might hear when you sidle up to the Noggin booth: customer engagement is at an all-time high in the U.K. energy sector, powered by sophisticated consumers bringing customer-centric demands from other customer-centric industries. One of their central demands, according to a senior researcher in energy and public utility regulation, is for “exceptional, reliable, and resilient service,” especially during outages.
But key aspects of outage and incident response remain suboptimal. How to solve for those challenges? We’ve got some ideas on how utilities can implement integrated safety and security technology to improve the service experience. Stop by Stand F3 in the Network Zone to learn more.
Connect with Noggin at UWL19:
Utility Week Live
21-22 May 2019
NEC Birmingham, UK
Noggin Stand: F3 in the Network Zone