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The world’s leading platform for integrated safety & security management.

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  • Crisis management Crisis Management
  • Emergency Management Emergency Management

Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Safety Management Safety Management
  • Employee Health & Wellbeing Employee Health & Wellbeing
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Asset Management Asset Management
  • Contractor Management Contractor Management
  • Visitor Management Visitor Management
  • Emergency Management Emergency Management

All the tools needed to automate your safety management system in one easy-to-use platform, following ISO standards. Increase efficiency with powerful automation capabilities and provide real time insights to all levels of your business. Configurable notifications, workflows, analytics, and mapping empower your safety personnel to make better decisions wherever they are.

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Maintain a comprehensive view of the wellbeing of your workers, their needs, and the wellbeing initiatives conducted in your organization. Through various assessments, checks, analytics, and resources you can easily manage both the physical and mental wellbeing of personnel across various locations and programs.

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A suite of tools to collect risk data from across your organziation from a range of stakeholders, in real time, and based on ISO standards. Fully customisable, with everything from a simple pre-task assessment though to an organisational risk register, we make it easy to capture risk data and provide the analytics to derive rich insights, to keep your organisation safe and compliant.

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Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilisation, share documentation and report issues.

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Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

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  • Physical Security Physical Security
  • Cyber Security Cyber Security
  • Visitor Management Visitor Management
  • Critical Infrastructure Protection Critical Infrastructure Protection
  • Emergency Management Emergency Management
  • Governance Risk & Compliance Governance, Risk & Compliance
  • Asset Management Asset Management
  • Contractor Management Contractor Management

Proactively manage all aspects of physical security operations from anywhere, on any device. Based on ISO standards, streamline your operations using workflow automations to guide information capture, enrichment, follow up tasks, and notifications. Validate threats and risks to drive better investment of your resources.

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Manage cyber threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions, and drive continual improvement review cycles.

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Streamline visitor sign-in using a QR code on a form tailored for your organisation. Visitors can complete inductions, answer questions and acknowledge content then have notifications triggered to their host based on their responses. Once on site, manage visitor cards, broadcast notifications and understand visitor trends to optimise your processes.

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Consolidate the threat and risk picture across all your assets, easily demonstrate compliance with security obligations, and gain an ‘all threats’ perspective encompassing physical, cyber, personnel and supply chain. Address and manage cyber threats without having to implement costly new ICT systems and drive continuous improvement and review cycles.

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All the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery, following ISO, ICS and other national standards. Keep your whole team following the same plans, communicating on the same platform, and viewing the same operating picture - from any place or device.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

Learn More
Request a Demo

Track all your assets from your vehicle fleet, fixed or mobile plant and equipment though to your critical infrastructure using our range of tools. Plan maintenance ahead of time and by collecting lead indicator data from checklists and assessments on any mobile device, then enable users to update the status of your assets to track utilization, share documentation and report issues.

Learn More
Request a Demo

Save time and money by enabling contractors to self-register and progress through a customizable workflow, to check documentation before becoming an approved contractor. Contractors can then be automatically followed up using workflows and notifications to keep their organziation compliant.

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  • Business Continuity Planning Business Continuity Planning
  • Crisis Management Crisis Management
  • Governance Risk & Compliance Governance, Risk & Compliance (GRC)
  • Continuity of Operations Continuity of Operations (COOP)

Follow ISO standard approaches to determine disruption impacts and develop plans & recovery strategies to address risks. Track gaps, dependencies and tests, capture exercises, and manage insurance details. Scale up to any incident and back down to business as usual as quickly as possible and drive continuous improvement.

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Apply best practices to plan for, respond to, and manage critical events and exercises. Built on ISO standards, you can respond faster with better collaboration using plans and playbooks, smart workflows, and real-time dashboards and insights, to ensure better incident response, decision-making, and continuous improvement.

Learn More
Request a Demo

Manage cyber, emergency and security threats, risks, and treatments based on industry best-practice guidelines and ISO standards. Plan objectives and set targets, manage all elements of standards-compliance, and schedule and record audits and inspections. Manage non-compliances and corrective actions and drive continual improvement review cycles.

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Ensure preparedness across your organisation. Conduct business impact assessments and quickly identify essential functions. Assess hazard and threat risks. Identify technology, assets, facilities, and critical personnel. Gather and assemble essential information and documents. Develop, test and maintain your COOP plans. From readiness and preparedness to reconstitution, manage all four phases of the Continuity of Operations Plan to minimize business loss and disruption.

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Key Benefits of Crisis Management Planning

Organizations are still unprepared for crises

Failing to plan is planning to fail. But why then do so few companies implement crisis management scenario planning best practices?

It’s a mystery borne out in too many post-crisis post-mortems.

Indeed, root-cause analyses often identify how the glaring lack of a company crisis management plan and contingency and crisis management competency led to a poor incident response.

What’s the excuse? Well, one often hears from senior leaders that they couldn’t possibly plan for crisis scenarios. And so, they simply jettison all crisis management plan steps entirely.

Why you need to begin crisis management scenario planning

This line of thinking is ludicrous and self-defeating – as countless crisis responses have demonstrated.

Nevertheless, senior leaders might still need a run-down of the benefits of the crisis management plan to motivate investment in resources for the critical event management competency.

Here are the key benefits:

Helps identify threats early.

 

One of the more salient benefits of crisis management planning is the risk assessment and threat intelligence processes contribute to the development of a culture of organizational resilience, by unearthing where threats lie before an incident occurs.

 

In other words, crisis management scenario planning isn’t only about being better equipped to effectively respond to specific incidents. Developing a crisis management scenario plan also helps teams identify potential threats as they plan and game out the tasks, communications, and information needed to deal with those threats.

 

Increases the wellbeing of your employees and the public.

 

What’s more, crisis management planning (including testing and updating) yields better optimized incident response solutions. Those solutions, in turn, drive better response outcomes, including better financial outcomes.

 

An Oxford Executive Research Centre study from the early 2000s, for instance, showed that the publicly traded companies who were able to execute their disaster recovery plans reduced the initial negative capital impact of a crisis by a whopping 60 per cent.

 

On the other hand, those unable to execute plans had initial losses equivalent to 11 per cent of their capitalization and average stock price losses of almost 15 per cent.

 

That’s significant.

 

Nor is the ROI just financial.

 

Crisis management planning also helps organizations improve the wellbeing of employees and the safety of the public at large. If you were sitting on a stockpile of hazardous materials, for instance, it would simply be foolhardy not to prepare a contingency plan for an accidental leak or contamination.

 

Protects your company from legal exposure

 

It’s likely to be criminal, as well.

 

Indeed, another advantage of crisis management planning is that it can help firms mitigate potential legal exposure in the case of a crisis – direct exposure to the organization as well as to its senior stakeholders.

 

In certain industries, planning is often mandated. Forgoing mandatory planning requirements opens organizations in those industries to the threat of fines and penalties.

 

Limits impact and helps maintain business continuity

 

What’s more, it’s not uncommon that a crisis will shut down operations – if only for a few hours. But even those few short hours entail revenue loss, with adverse effects on business continuity.

 

And so, without proper business continuity management and planning solutions, those few hours might stretch out into days, maybe even weeks.

 

Effective crisis management planning, on the other hand, can help minimize downtime, which increases productivity and revenue.

 

Maintains your reputation

 

A final incentive to plan, especially your crisis communications, is the avoidance of significant reputational damage.

 

Publics (including regulators and policymakers) might be forgiving if an organization is hit by a major crise for which it was prepared, but hardly to be so if that company failed to have a response plan for a likely scenario, e.g., natural disaster, security breach, or other information security crisis.

 

Communication during a crisis

How to spot such a botched response? Well, it’s likely to feature spectacularly, inadequate business communication during a crisis.

Crisis communication itself refers to the collection, processing, and dissemination of information required to address a given crisis.

Why do crisis communications go awry?

Well, without adequate preparation, it’s too easy to get crisis communication wrong. After all, they’re too many inherent challenges to communicating during a crisis. The most significant of these include:

  1. Lack of situation awareness often results from inability to communicate long and short-term goals, functions, capacity, and resources. Uncertainty and worry can result from resources arriving as a surprise – or not arriving at all. Here, dynamic information central to the task at hand isn’t relayed due to communication problems.
  2. Clogged communication pathways can occur when information is relayed but problems arise with finding the right person to contact. Here, information gets “stuck.” Staff might become overloaded with information of unclear provenance; and/or informal communication paths form, but often hinder the cohesion of the operation. Researchers have found that it’s often a lack of practice in informing others about own activities that clog communication pathways.
  3. Poor communication forms and content. Similarly, time-consuming and ineffective forms of communication can also bog down operations. For instance, when adequate documentation is lacking, the hand-over of roles becomes more laborious, as it is unclear what information other actors need.
  4. Lack of a common ground. When multiple parties are involved in crisis response, different opinions and ideas about fundamental concepts often occur. This results from the different communication styles of different organizations. Staff rotation might also affect communication since it takes time for people to get to know each other.

Using the best crisis management software to implement and update crisis management plans

How then to mitigate the challenges and recoup the benefits of crisis management and crisis communication planning?

That’s where digital critical event management technology comes in. These solutions are needed to establish a process for gathering, analyzing, sharing, and managing crisis-related information and intelligence. Generic capabilities to enhance the crisis management planning capability include:

  • Rapid plan and team activation. Leverage pre-configured crisis playbooks and checklists to allow quick activation and dispatch of your crisis response teams. Automate and track task allocation to ensure everyone knows what to do so you can restore normal operations ASAP.
  • Easily communicate and share information. Built-in communication and collaboration tools like chat, email, SMS, and voice messages make it easy to work in real time with your team, to better coordinate your response and keep everyone informed.
  • A central location for incidents. Monitor and generate crisis response tasks, as well as log and share updates, decisions, facts, and assumptions. Produce situation reports and save time briefing stakeholders on the latest.

Finally, crisis management and crisis communication planning, as we’ve seen, is easy to put off until it’s too late. To ensure resilience, senior leaders will, therefore, need to marshal the necessary resources to develop a planning competency.

What’s the ultimate benefit? As we’ve attempted to lay out, the benefit of crisis management planning is that it helps organizations save time during a crisis. Rather than deciding what to do, crisis teams can focus on execution and restoring services quickly.

To learn more about how digital crisis management software comes in handy, check out Noggin for Crisis Management.