Even mere months ago, business leaders might have been forgiven for thinking that in this age of advanced healthcare systems and technologies, the risk of public health incidents to their business’ viability remained remote. By now, though, the ongoing Wuhan coronavirus should have disabused them of the notion.
As of this writing, more than 43,000 cases of the novel coronavirus have been reported around the world, with at least 1000 fatalities, mostly in mainland China. The global spread of the novel coronavirus has already prompted the World Health Organization (WHO) to issue a declaration of a public health emergency of international concern, specifically citing “the potential for the virus to spread to countries with weaker health systems, and which are ill-prepared to deal with it.”
Nor are businesses operating in more economically mature countries immune to the global health risk. In its 2020 risk report, the World Economic Forum (WEF), for one, cautioned that health systems in mature economies are themselves becoming “unfit for purpose,” presciently forecasting the resurgence of existing health risks, like epidemics.
The implication is clear. In this era of hyper-mobility and interconnected supply chains, the global health risk of epidemics must be factored into crisis and business continuity planning, as the best way to mitigate losses and keep employees safe and productive.
The question for many of our Noggin customers, though, was how. And that’s where we came in.
Using our powerful library tool, we recently launched the Noggin Epidemic Response Module, practical solutions designed to help our valued customers get through major health incidents easier. A set of dashboards developed for organisations to prepare for and manage their response to the novel coronavirus as it spreads around the world, the Epidemic Response Module encompasses solutions for business continuity, crisis management, travel risk management, and worker safety interventions. More specifically, the Module tackles the lifecycle of epidemic investigation and management, providing situational awareness, authoritative guidelines, maps, and facts, best-practice plans and checklists, case management for affected workers, and update, task, and decision logs.
Why did we build the Epidemic Response Module? A few reasons. For one, our integrated safety and security management platform was already supporting a number of customers, including healthcare organisations, operating on the front lines of coronavirus response. Also, as a global organisation ourselves, we had to react to the spread of the coronavirus to areas where we had offices.
What were our obligations to our employees? We had to ascertain who might have recently visited affected areas, like Hubei Province, then negotiate work from home and return to work policies. Meanwhile, we had to wade through public health advisories coming out of the multiple jurisdictions we operate in, information that was changing constantly.
We needed a dynamic business continuity and crisis management protocol ourselves, so why not build a powerful Response Module for our customers, as well?
We sat down with the Product team to discuss the ongoing situation and the potential business continuity needs of our customers, which would cover crisis management, travel risk management, and safety management. And within two days, the team delivered a brilliant prototype.
When we started demoing the prototype to our customers, the response was immediate – they were sold. So, we are currently deploying the Module to our customers for free.
We couldn’t be prouder of the performance of the Noggin platform whose core library feature enables us to churn out powerful, purposeful functionality, based on our learnings, then feed that functionality back to our customers quickly. We think it’s an incredible value add to our customers, who as part of their subscription get the benefit of these ongoing, timely releases.
Finally, we’re entering a world where in order for businesses to survive, crisis management has to become a core capability. Given our history being at the forefront of developing advanced integrated safety and security management solutions, we feel duty bound to lend our expertise in full-lifecycle incident response and management to our valued customers, by building practical, best-practice solutions to help them get through (even) low-probability events easier. It’s just what we do as Noggins.
Want to learn more about the Epidemic Response Module? Check out the detail here.
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